Application Due By: 8/9/2010

Title

Information Technology Specialist 2 #70162

Location

40 North Pearl Street
Albany, NY 12242

Salary

 $51268 to $65190

Grade

 18

Additional Salary

 $

Classification

 Civil Service

Work Hours

Work Days

 Mon - Fri

Employment Type

 Full Time

Appointment Type

 Permanent

Jurisdictional Class

 Competitive

Bargaining Unit/MC

 PS&T - PEF

Flex Time

 No

Compressed Work Week

 No

Mandatory Overtime

 No

Travel

 0%

Duties/ Responsibilities

This position is located in NYSeMail which is responsible for architecture, continuous improvements to ensure reliability, functionality and deployment of NYSeMail to new customers.

Duties include, but are not limited to, the following:

Provides Level 3 Helpdesk support for email related issues involving MS Exchange and MS Outlook and associated data communications.

Must be experienced with desktop and server Windows operating systems and software (Outlook and Exchange).

Follows-up with customers regarding trouble tickets and record closure info on ticket.

Prepares reports related to email provisioning, usage and billing using SQL and Powershell scripting.

Provides Level 3 helpdesk and provisioning support for Blackberry devices and servers.

Prepares written documentation for end-user and administrative procedures.

Provision individual and bulk mailboxes especially during migration for new customers.

Creates and manages/changes Active Directory/Group(s) especially domain local groups needed for shared mailboxes, resource mailboxes and equipment mailboxes.

Creates and manages/changes email distribution group (listserv)

Minimum/Preferred Qualifications

This position is open to candidates who are reachable on the Information Technology Specialist 2, G-18, Civil Service eligible list OR have one year of permanent competitive service as an Information Technology Specialist 2, G-18. Candidates reachable on the eligible list will be considered through a canvass and need not apply. The position is also open to NYS employees at or above G-16 who are eligible for transfer under Section 52.6 or 70.1 of the Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two grade levels. In order to qualify for Section 52.6 transfer, candidates must have one year of permanent competitive service in an administrative title as defined by Section 52.6. Examples of qualifying Section 52.6 titles include Information Technology Specialist 2 (Programming), G-18; Business Systems Analyst 1, G-18; and Telecommunications Analyst 2, G-18. In order to qualify for a Section 70.1 transfer, candidates must have one year of permanent, competitive service as a Supervising Computer Operator, G-18.

"Some positions may require additional credentials or a background check to verify your identity."

Contact Name

Lisa Matera Sr Personnel Administrator

Address

CIO/OFT Human Resources
Swan Street
Albany, NY 12242

Phone

518-402-4020

Fax

518-402-4924

E-Mail

Lisa.Matera@cio.ny.gov

Additional Instructions

To apply, please send a cover letter and resume. Include your current Civil Service title and grade level and indicate that you are applying for Information Technology Specialist 2, #70162.