Review Vacancy
AgencyState Comptroller, Office of the
TitleInformation Technology Specialist 4, Item# 00873
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $93530 to $117875 Annually
Appointment Type Contingent Permanent
Minimum Qualifications You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6 and/or 70.1 of the Civil Service Law.
Transfer:
For 52.6 and/or 70.1 transfer to an Information Technology Specialist 4, salary grade (SG)-25, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-23 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
Duties Description • Lead the Chief Information Office (CIO) efforts to continue the advanced implementation of standardized change methodology in ServiceNow to prevent unintended consequences when implementing infrastructure and application changes in production environments.
• Facilitate meetings to understand the various change processes (i.e., application change).
• Research change management best practices and implement within CIO.
• Ensure the system used for tracking changes meets organizational needs.
• Provide guidance to the change managers on responsibilities.
• Identify and implement performance metrics that can measure and demonstrate the level of success related to the change management process.
• Work with problem management process owner to develop and implement a problem management process by following best practices.
• Develop root cause analysis skills in self and other CIO staff working on identifying and remediating the cause of problems.
• Open and work on problems related to significant outages and recurring incidents.
• Act as ambassador of the problem management process by demonstrating the value of this process to our information technology (IT) service performance.
• Develop reporting to support and communicate the results of the problem management process.
• Ensure the tracking and preparation of all of system and service outages.
• Work with service level management to begin tracking outages in ServiceNow and to integrate outage reporting with system availability reporting in ServiceNow.
• Track and follow up on outage remediations to ensure a solution has been implemented.
• Implement standardized methodology to organize infrastructure components in
• ServiceNow.
• Ensure the system used for tracking configuration items meets organizational needs.
• Ensure all appropriate configuration items (CI), CI fields, and relationships meet customer’s needs.
• Suggest performance metrics that can measure and demonstrate the level of success related to the Discovery / CMDB processes.
• Observe project management principles.
• Manage the Business Relationship Manager (BRM) Council, including but not limited to, developing the agenda, facilitating meetings, taking notes, and capturing action items.
• Actively participate in team meetings and maintain an effective working relationship with
• others.
• Oversee Configuration Management in ServiceNow tracking IT assets impacted as part of the change, problem, and outage processes.
• Work with management and auditors to develop and implement an audit management process following best practices.
• Develop reporting to support and communicate the results of the audit management process.
• Ensure audit deadlines are met.
Additional Comments Knowledge, Skills and Abilities:
• Excellent organizational skills.
• Demonstrated experience with communicating to technical staff, business customers, and executives.
• Strong verbal and written communication skills.
• Demonstrated ability to follow processes and procedures.
• Demonstrated ability to work with others to analyze problems quickly and develop the best solution.
• Demonstrated ability to work well in a collaborative, team-oriented environment.
• Strong troubleshooting, problem solving and organizational skills.
• Demonstrated ability to effectively conduct interviews and facilitate meetings.
• Demonstrated ability to manage multiple priorities.
• Knowledge of/experience in implementing ITIL.
• Strong analytical thinker with excellent troubleshooting and problem-solving skills.
• Demonstrated experience in handling high pressure situations, including but not limited to, working under tight deadlines, troubleshooting production issues (during shift and standby), and ability to shift priorities with minimal guidance.
Telecommuting:
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.
Reasonable Accommodation:
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment:
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.
Some positions may require additional credentials or a background check to verify your identity.
Email Address recruit@osc.ny.gov
Address
Street Office of Human Resources
110 State Street, 12th Floor
Notes on ApplyingSubmit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to recruit@osc.ny.gov, no later than May 06, 2024. Documents must be sent as unlocked and accessible attachments.
Reference Item #000873-JER in the subject line of your email and on your cover letter for proper routing.
If you have questions about this vacancy, please contact this Division representative:
Division contact: Jamie Bess, CIO_HR@osc.ny.gov
When responding, please include the reference number from this section only. The StateJobsNY website Vacancy ID # should not be included.