Review Vacancy
AgencyPeople With Developmental Disabilities, Office for
TitleProgram Operations Specialist 1
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $65001 to $82656 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Eligible List
Candidates must be reachable for appointment on Current Civil Service Eligible List for this title.
OR
Transfer
Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.
*The position may be filled at the Program Operations Specialist Trainee 1 level equated to SG-13, ($49,363), Program Operations Specialist Trainee 2 level equated to SG-14 ($52,198) or full performance Program Operations Specialist 1 SG-18 ($65,001), based on education and experience. Candidates hired at the trainee level will be advanced to the full performance Program Operations Specialist 1 SG-18 following the successful completion of the traineeship.
Duties Description • Provide real-time oversight of the critical function of incident management on a statewide basis. Ensure appropriate information is provided for each initial report of serious reportable incidents, allegations of abuse and all deaths. This includes ensuring adequate protective measures for the individuals are taken, that the incidents are classified correctly, and a thorough description of each incident has been received, and that required notifications to entities such as law enforcement are completed as appropriate.
• Generate Critical and Significant Event reports based on established criteria, on an ongoing basis.
• Work in conjunction with the Office of Investigations and Internal Affairs (OIIA) and the Office of Employee Relations, as well as the Statewide Committee on Incident Review (SCIR) and local Incident Review Committees, to ensure a strong, coordinated approach is taken in response to any abuse allegations or other serious incidents that may occur within voluntary agency and state-operated services.
• Provide Division of Quality Improvement (DQI) staff (to include Bureau of Program Certification (BPC) and Continuous Quality Improvement (CQI)) with pertinent information for monitoring and evaluation and alert BPC staff to significant untoward events for immediate follow up, as needed.
• Provide technical assistance to providers on the use of the Incident Report and Management Application (IRMA).
• Review corrective action plans. Follow up with providers on required information and review responses from providers to corrective action plan requests. Enter appropriate related information into IRMA and/or the New York State Justice Center (NYJC) Vulnerable Person's Central Register (VPCR). Complete all follow up as necessary.
• Review completed investigations and supporting documentation submitted by provider agencies, and as necessary, request additional work be completed on the investigation, and/or request additional supporting evidence, and documentation. Enter appropriate related information into IRMA and/or the NYJC VPCR. Complete all follow up as necessary.
• Act as liaison, should the Justice Center request additional information for corrective action plans and / or investigative work, or have questions for the investigating agency.
• Review and complete agency submitted applications on behalf of the Mental Hygiene Law (MHL) background check application system and on behalf of the Statewide Central Register Database Check system; supervise Grade 13 staff working within these systems.
• Participate and contribute to various local and statewide committees, workgroups and meetings focused on OPWDD's incident processes and initiatives, including mortality review.
• Respond to telephone and email inquiries from the Justice Center, voluntary and state operated agencies, and Incident Management colleagues and supervisors.
• Assist in the development of appropriate and standardized trend analysis reports for the Commissioner's and Leadership Team's review, as well as specific trend reports that will be required to be completed on an annual basis by all providers of service in accordance with Part 624 regulations.
• Review and analyze IRMA data to identify significant trends to ensure they are responded to appropriately to improve the quality of services to individuals served.
• Provide ongoing training, technical assistance and direction to both state operated and voluntary provider agencies in all areas of incident management.
• Respond to inquiries relative to incident management as appropriate.
• Develop an understanding of the Part 624 (14 NYCRR Part 624) handbook, commentary and FAQs and provide advice and direction as appropriate.
• Maintain an understanding of the PPSNA (Protection of People with Special Needs Act).
• Maintain a proficiency for the use of all MICROSOFT Office Suite applications.
• Learn and maintain a proficiency for the use of all OPWDD and NYJC databases and all systems used in the Incident Management Unit (IMU).
• Learn and maintain a proficiency for the use of all IMU processes, including administrative processes.
• Complete all other tasks relative to incident management as assigned.
Telecommuting will be discussed at interview. Schedule may vary, overtime will be discussed at interview:
8:30 AM - 4:30 PM, 8:00 AM - 4:00 PM
LinkedIn: https://www.linkedin.com/company/nys-office-for-people-with-developmental-disabilities/posts/?feedView=all
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Additional Comments • The Office for People With Developmental Disabilities (OPWDD) and it's Division of Quality Improvement is committed to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a
diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas
and talent that our employees bring to their work. This speaks to our culture, and is a key part of our successes. As we continuously recruit people for our
team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression,
nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.
• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter.
• In order to be eligible for appointment and to maintain employment, you cannot be listed as an excluded individual or entity on any of the Federal and/or State
Medicaid and Medicare exclusion lists (or excluded from any other Federal or Federally assisted program). If you are appointed and subsequently listed as an
excluded individual or entity on any of these lists (or excluded from any other Federal or Federally assisted program), you may be terminated from your
employment.
• OPWDD is an Equal Opportunity/Affirmative Action Employer.
Some positions may require additional credentials or a background check to verify your identity.