StateJobsNY

NY HELPYes

AgencyVictim Services, Office for

TitleBusiness Systems Analyst 2

Occupational CategoryOther Professional Careers

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 80 South Swan Street

Alfred E. Smith Building

City Albany

StateNY

Zip Code12210

Minimum Qualifications NON-COMPETITIVE MINIMUM QUALIFICATIONS:

Either A. a bachelors or higher degree AND three years of business analysis* experience where your primary duty was performing three of the five following activities:
1. Using business analysis techniques to elicit requirements as the foundation for the solution to the organization’s business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, or JAD Sessions).
2. Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis).
3. Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirements; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirement Document [BRD], Fit-Gap Analysis, Impact and Feasibility Analysis, or Change Management Analysis).
4. Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.
5. Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.

Or B. a bachelor’s or higher degree AND possession of a Level 2 International Institute of Business Analysis/Certification of Capability in Business Analysis (IIBA/CCBA) Certification** AND one year of business analysis* experience where your primary duty was performing three of the five activities listed above.

Or C. possession of a Level 3 International Institute of Business Analysis/Certified Business Analysis Professional (IIBA/CBAP) Certification.**


NY HELPS
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

COMPETITIVE MINIMUM QUALIFICATIONS:

Reachable on the current eligible list; OR one year of permanent service in a title allocated to G-21 or higher and otherwise eligible for transfer.

Duties Description This position is responsible for overseeing the analysis of administrative, information technology, and managerial issues hindering the effective and efficient operation of the agency and assisting with identifying solutions for these issues. The duties of this position include, but are not limited to the following:

• Function as the agency’s primary liaison between the Office of Victim Services (OVS), the Office of Information Technology Services (ITS), the agency’s claims processing application vendor, and other State agencies that share connectivity with OVS systems.
• Oversee staff that provide end user support for the Victim Services Portal (VSP), including but not limited to updating, modifying, and deleting accounts; triaging user account issues and submitting incident tickets to ITS; and developing and providing training and technical assistance to end users.
• Develop and update business process workflow documents; analyze and make recommendations on existing processes for improvements or increased efficiencies.
• Perform business analysis functions for new projects and develop project plans.
• Develop business requirements for new systems or the enhancement of existing systems, including but not limited to, the agency’s claims processing application and the agency’s system for tracking unreported sexual offense evidence collection kits.
• Oversee the coordination of user acceptance testing following updates to the core claims processing application, the agency’s SharePoint site, and other agency systems as needed.
• Work with senior management on specialized projects which may involve business process changes.
• Use SQL to query the agency’s claims database to produce regular and ad hoc reports.
• Train and supervise staff on the use of SQL or other programming languages and software to manage the agency’s databases and respond to inquiries from internal and external stakeholders.
• Oversee updates to policies and procedures that pertain to the core claims processing application.
• Identify and document the scope of business process changes or enhancements required based on changes to federal, state, or local laws, statutes, and regulations.
• Manage the projects and tasks of staff, including training and direct supervision functions.
• Perform other duties as assigned.

Additional Comments An employee telecommuting program is available.

Candidates from diverse backgrounds are encouraged to apply. OVS is an equal opportunity employer and is committed to workplace diversity, equity, and inclusion.

REASONABLE ACCOMMODATION: The NYS Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Diversity, Equity and Inclusion Unit at DEI@dcjs.ny.gov or (518) 485-1704.

Some positions may require additional credentials or a background check to verify your identity.

Name Jackie Kalney

Telephone 518-485-7963

Fax 518-457-4000

Email Address dcjshrm@dcjs.ny.gov

Address

Street 80 South Swan Street

Alfred E. Smith Building

City Albany

State NY

Zip Code 12210

Notes on ApplyingPlease send a cover letter and resume to the email address above. Please reference posting # 157111 on your cover letter.

DCJS was named to the Times Union’s list of 2017 through 2024 Top Workplaces as voted on by our employees.