Position Information

NY HELPNo

AgencyState Comptroller, Office of the

TitleInformation Technology Specialist 1 - #00559

Occupational CategoryI.T. Engineering, Sciences

Salary Grade14

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $45455 to $58028 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address 110 State Street

City Albany

StateNY

Zip Code12236

Job Specifics

Minimum Qualifications Interested candidates must be reachable on the Information Technology Specialist 1, G-14, Civil Service eligible list OR must be eligible to transfer under Section 70.1, 70.4 or 52.6 of the Civil Service Law.
70.1 Transfer:
To be eligible to transfer under Section 70.1 of the Civil Service Law, an individual must have one year of permanent competitive service as an Information Processing Trainer or Information Technology Assistant.
70.4 Transfer:
To be eligible to transfer under Section 70.4 of the Civil Service Law, an individual must have a current standing on the Civil Service Information Technology Specialist 1 eligible list database and have at least one year of permanent competitive service in a title that is allocated to a salary grade 12 or above.

Duties Description • Respond to requests for service or reported incidents of computer related issues.
• Evaluate and diagnoses problems.
• Install hardware and software on PC’s and laptops as required.
• Support remote access situations to resolve virtual private network issues.
• Route incident to appropriate technical group for resolution when first call resolution is not possible.
• Collect information on new software/hardware to be supported
• Prepare documentation to be used during service desk calls.
• Implement documentation within service desk software.

Additional Comments • Demonstrated coursework with Operating Systems (2 to 4 credit hours).
• Demonstrated experience with Help Desk (1 to less than 3 years).
• Demonstrated experience with Technical Writing (1 to less than 3 years).
• Demonstrated experience with Microsoft Active Directory.
• Demonstrated experience with Domino/Office Server/Lotus Notes Email.
• Demonstrated experience with Mac and Windows OS.
• Demonstrated experience with ServiceNow incident tracking.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Manu Minocha

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address recruit@osc.ny.gov

Address

Street Office of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingNotes on Applying: Interested candidates should submit a cover letter and resume to recruit@osc.state.ny.us no later than April 27, 2018. Please reference Item # – 559 GOER-MPM when responding.
When responding, please include the reference number and letters listed in this section. (The GOER ID # should not be included).