Position Information

NY HELPNo

AgencyState Comptroller, Office of the

TitleOffice Assistant 2 (Customer Service) #06086 & 06149

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $36051 to $44311 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 7 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? No

Location

County Rensselaer

Street Address 200 Jordan Road

City North Greenbush

StateNY

Zip Code12180

Job Specifics

Minimum Qualifications Interested candidates must be reachable on the Office Assistant 2 (Customer Service) eligible list or eligible to transfer under Section 70.1 of the Civil Service Law.
To be eligible for a 70.1 transfer, candidates must have one year of permanent competitive service in a qualifying title allocated to a salary grade 7 or above.

Duties Description Answer calls directed to the Office of Unclaimed Funds Communication Center that are received.
• Receives calls from claimants and Reporting Organizations
• Answers questions related to claim status, expected processing timeframes, form completion and required claim documentation
• Identifies property for Claim by Phone (PBP) eligibility, establishes claim and requests required proof documentation or recommends payment according to agency rules, regulations, policies and/or procedures.

Answer emails directed to the Office of Unclaimed Funds Communication Center
• Reads and interpret e-mails and attached correspondence and drafts response, images to appropriate claim
• Request check status request when necessary and completes change of address notifications.

Process claims identified as simple (low value, single/living owners; easy to process).
• Read and interpret claim correspondence
• Perform database searches using information extracted from the correspondence; input claimant contact information (name, address, phone number); identify and link claim properties; determine if claim requirements have been met
• Draft new correspondence, approve claims for payment

Additional Comments DESIRED COMPETENCIES:
• Good computer skills
• Customer service experience
• Familiarity with unclaimed funds
• Experience working in teams
• Good communication skills – writing and verbal

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Jackie Carter

Telephone (518) 474-1924

Fax (518) 486-6723

Email Address recruit@osc.ny.gov

Address

Street 110 State Street

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingNotes on Applying: Interested candidates should submit a cover letter and resume to recruit@osc.ny.gov no later than June 18, 2018.
Please reference Item # 06086 and #06149– GOER-JDC

When responding, please include the reference number and letters listed in this section. The VACANCY ID # should not be included