Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleProject Assistant, Equated to SG-25, Ref #18575

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $0 to $102661 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 5%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address Empire State Plaza

Swan St. Bldg., Core 3

City Albany

StateNY

Zip Code12210

Job Specifics

Minimum Qualifications Six (6) years of experience designing, implementing, and operating technical solutions using the Microsoft solutions stack. The following degrees, preferably in Computer Science or a related field, may substitute for experience as indicated:
• Associate’s Degree and five (5) years of experience
• Bachelor’s Degree or higher and four (4) years of experience

Duties Description Under the direction of the Assistant Director of Information Technology Services 1 within the Endpoint Configuration Management section of the Workplace Solutions bureau of the Chief Technology Office, the incumbent will design, implement, and operate technical solutions using the Microsoft solutions stack, including Microsoft System Center Configuration Manager (SCCM), Active Directory, SQL Server, and Microsoft Windows.
Specific duties include, but are not limited to:
• Provide design, implementation and operational support of solutions built on Microsoft System Center Configuration Manager (SCCM), Microsoft Orchestrator and Dell/Wyse and HP thin client management systems and other tools as required.
• Develop scripts, runbooks or other procedures to perform various administrative tasks on an automated or on demand basis.
• Perform proactive and reactive analysis of logging data to identify service trends, identify faults and identity opportunities for service reliability improvements.
• Develop reports based on inventory or other database data to meet urgent business needs.
• Identify, collect and collaborate with colleagues to report on service key performance indicators (KPIs).
• Collaborate with vendor subject matter experts (SME) to implement, document and test Workplace Solutions delivery components.
• Function as a technical SME and perform Level-3 support troubleshooting and resolution service.
• Provide off-hours support on a 24x7 basis with a rotating on-call.
• Perform the full range of supervisory responsibilities.

Additional Comments Selected candidates who are new or returning to NYS service may be required to pay for fingerprinting fees.

This position is pending DOB approval.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Dan Fitzgerald

Telephone 518-473-0398

Fax 518-402-4924

Email Address HR.Recruitment@its.ny.gov

Address

Street NYS Office of Information Technology Services

Empire State Plaza, PO Box 2062

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingPlease submit a clear, concise cover letter and resume indicating that you are applying for Project Assistant, Ref. #18575 describing how you qualify.
Mail to:
Dan Fitzgerald
NYS Office of Information Technology Services
Human Resource Services
Empire State Plaza
PO Box 2062
Albany, NY 12220

Or email: HR.Recruitment@its.ny.gov