Position Information

NY HELPNo

AgencyLabor, Department of

TitleSenior Employment Security Clerk

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $15.64 to $15.64 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address Unemployment Insurance Records Section

City Albany

StateNY

Zip Code12240

Job Specifics

Minimum Qualifications An Associate’s Degree or 60 college semester credit hours and one year of work experience in customer service OR a high school diploma and three years of work experience, one year of which must be in customer service.

*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.

Duties Description As a Senior Employment Security Clerk, you would perform a variety of functions
related to the processing of unemployment insurance benefits. You would correspond with claimants, employers, and TCC staff to resolve discrepancies and answer questions. You would review/process additional claims documents, update claimant logs, pending claims, control, issue and held certification screens and release benefit payments. You would also use computer terminals for input and retrieval of information.

Additional Comments The duration of this position is expected to be one year.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Jared Tallman

Telephone (518) 457-9035

Fax (518) 485-9495

Email Address personnel.hourlyjva@labor.ny.gov

Address

Street NYS Dept. of Labor- State Campus

Bldg. 12, Rm 565

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingWhen applying, please submit a resume and cover letter stating Office, title and location of position to: personnel.hourlyjva@labor.ny.gov. If you don't have access to e-mail, you can send the needed information via fax.