Position Information

NY HELPNo

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Spanish Language) - Brooklyn

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $15.64 to $15.64 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Kings

Street Address Schermerhorn Street

City Brooklyn

StateNY

Zip Code11201

Job Specifics

Minimum Qualifications An Associate’s Degree or 60 college semester credit hours and one year of work experience in customer service OR a high school diploma and three years of work experience, one year of which must be in customer service.

*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.

Duties Description As a Senior Employment Security Clerk assigned to DEWS, you would greet customers at the reception desk, answer phones, and provide information to customers about One-Stop services. You would also provide basic Unemployment Insurance information, use computer programs to look up customers and make decisions on service delivery as well as tracking customers’ attendance to appointments. You may occasionally type resumes or input data into the computer programs. You may occasionally assist customers in accessing UI benefits on-line.

Additional Comments Deadline to apply is May 1, 2013. To be considered for the position, candidates must e-mail a cover letter and a copy of their resume in Word or PDF format to the following e-mail address: personnel.hourlyjva@labor.ny.gov
Please reference vacancy ID # 7470 in the subject line of your e-mail.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Margaret Narins

Telephone 518/457-0590

Fax 518-485-9495

Email Address personnel.hourlyjva@labor.ny.gov

Address

Street NYS Department of Labor

State Office Campus, Building 12, Room 565

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for the position, candidates must e-mail a cover letter and a copy of their resume in Word or PDF format to the following e-mail address: personnel.hourlyjva@labor.ny.gov
Please reference vacancy ID # 7470 in the subject line of your e-mail.