StateJobsNY

NY HELPNo

AgencyAttorney General, Office of the

TitleInformation Technology Specialist 3 (Database)

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $67703 to $85635 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? No

County Rensselaer

Street Address 200 Broadway

City Troy

StateNY

Zip Code12180

Minimum Qualifications One year of permanent competitive service as ITS 3 (DB), G-23 or in a position deemed administrative under Section 52.6 of the Civil Service Law or in a title designated appropriate for Section 70.1 transfer of the Civil Service Law such as ITS 3 (DataCom), G-23. Candidates reachable on the eligible list for this title will be canvassed and do not need to apply.

Duties Description • Build, maintain and support custom internal CRM applications developed using Microsoft Dynamics CRM 2011.
• Interact with end-users and supervisory staff to troubleshoot performance, data and training issues.
• Develop and implement test plans for new and existing code.
• Troubleshoot and perform root cause analysis on application and CRM server to diagnose issues.
• Create user documentation to support applications and train end users.
• Supervision of ITS-2 staff and the delegation of tasks to other staff and contracted consultants may be required.

Additional Comments PREFERRED QUALIFICATIONS:

• Proficient with Microsoft Dynamics CRM (2011 or higher preferred), including but not limited to the following:
- Familiarity with CRM Data Management and Data Maps
- Familiarity with Xrm.Page Object Model and coding Form Events with JScript
- Understanding of CRM Unmanaged Solutions (migrations of component changes)
- Expertise in developing CRM views
- CRM interface modification and configuration
- Ability to Edit CRM Site Map
- Proficiency in customizing CRM components

• Proficient with Microsoft Jscript. JavaScript experience also acceptable.
• Demonstrated ability with SQL and SQL Server 2012 Report Builder 3.0
• Understanding of Active Directory, CRM Security Roles
• Experience gathering business requirements from end users.
• Practical experience supporting end-users in a production application.
• Strong problem solving and analytical skills.
• Focus for quality, with attention to detail and the ability to meet strict deadlines.
• Strong communication and customer service skills.
• Experience working independently, but also as part of a team.

Some positions may require additional credentials or a background check to verify your identity.

Name William Harrison

Telephone

Fax 518-474-3578

Email Address william.harrison@ag.ny.gov

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany, NY 12224

State NY

Zip Code 12224

Notes on ApplyingPreferred method of applying is via e-mail. Please include Vacancy ID #13010 in your response. Please be sure to include a cover letter and resume, and how you meet the minimum qualifications. Please note that ITS 2 titles are NOT transferrable to this title.