Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 2, Ref. #10204, 10205, 10207, and 10370 (4 positions)
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $52293 to $66494 Annually
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, G-18; OR in a position at the G-16 level or above deemed administrative under Section 52.6 of the Civil Service Law; OR in a title designated appropriate for Section 70.1 transfer under Civil Service Law, such as Supervising Computer Operator, G-18. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two grades. Candidates reachable on the eligible list for this title will be considered through a canvass and do not need to apply.
Preferred Qualifications are:
• Experience in supporting applications and systems, including off-hours support
• Familiarity with any Commercial Off the Shelf (COTS) application configuration
• Familiarity with understanding and troubleshooting application scripts (such as Java Script)
• Experience in Incident management, help ticket triage, problem solving, and user account management
• Experience in developing status reports and technical documentation
• Experience in troubleshooting, issue resolution, SDLC, security management, testing (such as unit, system, integration, performance, and user acceptance tests), and handling IT support requests
• Ability to adapt to new application systems, and willingness to learn and be flexible about IT support responsibilities
• Availability for on-call support if needed.
Duties Description The incumbents will work at the e-Licensing unit. Under the supervision of an Information Technology Specialist 3, G-23, (3 positions) and a Manager of ITS 1, G-27, (1 position), the Information Technology Specialist 2s, G-18, will work with the vendor team to learn about the E-Licensing System's Application Configuration, Development; and System Administration and gradually start contributing to application development, testing, and system maintenance. The specialists are charged with receiving knowledge transfer and configuring the E-Licensing System using Accela product, and contributing to application support.
Specific duties include, but are not limited to, the following:
• Participate in Knowledge Transfer sessions to learn the E-Licensing System and its components, and Infrastructure
• Liaison with the E-Licensing Business Support Team
• Lead various maintenance and operations activities
• Perform application support
• Assist with incident management and release management support
• Support existing and future agencies' Commercial Off the Shelf (COTS) configuration, scripting, and testing
• Support applications in Windows servers and provide system support; on-call support may be required
• Write and design configuration documents
• Assist management by documenting status, reports, metrics, operational information, and technical notes
• Provide off hours support, as needed.
Additional Comments These positions are funded by the Office of Information Technology Services (ITS) but will be assigned to the e-Licensing unit, which is sponsored by the Division of the Budget (DOB).
Some positions require fingerprinting.
This funding for this position is pending Division of Budget (DOB) approval.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.recruitment@its.ny.gov
Address
Street NYS Office of Information Technology Services
ESP, PO Box 2062
Notes on ApplyingTo apply for this position, please send a cover letter and resume to the attention of Sharon Rutledge and indicate that you are applying for Information Technology Specialist 2, Ref #s 10204, 10205, 10207, and 10370 (four positions). Please clearly indicate how you qualify for this position. Your Social Security Number may be required to confirm your eligibility for this position.