Review Vacancy
AgencyTaxation & Finance, State
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $14.29 to $14.29 Hourly
Duties Description Under the direct supervision of a Taxpayer Service Representative 2, or team lead performs a variety of job duties either within the Department’s Personal Income Tax Bureau, Contact Center or Return Processing Center. Duties may include, but are not limited to, the following:
•Open mail and prepare tax returns for processing.
•Process payments for daily bank deposits.
• Elicit information from callers to determine the nature of the inquiry.
•Assist callers with filings.
•Resolve routine problems and issues.
•Answer routine, simple questions about filing requirements or other related information.
•Based on the information required to answer questions, route calls to the appropriate specialized units as necessary.
•Receive, screen, review, and verify documents.
•Sort and distribute documents, keep appropriate records, and redirect documents as necessary.
•Establish new files by numbering forms, coding, preparing file folders, and compiling relevant material. Update and correct records and files.
•Create routine reports. E.g., personal and unit production, or assist in preparation of reports by gathering data, tabulating results, preparing simple charts.
•Operate office machinery, including photocopiers, calculators, computer printers, and scanners.
•Enter and/or retrieve information from computer databases.
•Communicate effectively both verbally and in writing.
•Create materials including but not limited to letters/memorandums, emails, and spreadsheets using various computer software programs.
•Research and resolve errors and omissions on tax returns.
•Comprehend complex agency and program policies and procedures.
•Perform other related duties as required.
Additional Comments These temporary positions are anticipated to last from January through May or June 2015. Some positions will be located at our Wade Road facility in Latham, NY or at the W A Harriman Campus in Albany, NY. Tax information Aides assigned to the Return Processing Center or Personal Income Tax Bureau may be assigned to work on the alternate shift. Alternate Shift hours are as follows: Saturday and Sunday 7AM-7PM and Monday, Tuesday and Wednesday 5PM to 11PM. All successful candidates must be up-to-date with their Tax Return Filings. Fingerprinting is required as part of the background check prior to appointment.
Note: Only alternate shifts are available at this time.
Work hours to be determined.
Pay basis is $14.29 Hourly
Some positions may require additional credentials or a background check to verify your identity.
Name Jeanne Hassett - OHRM-Personnel
Email Address jeanne.hassett@tax.ny.gov
Address
Street W.A. Harriman State Campus
Bldg 9, Room 256
Notes on ApplyingIt is required to please fill out and submit an applicant history form and an applicant skills assement form. located on the public website at: http://www.tax.ny.gov/about/empopps/temp.htm
Resumes are optional.