Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 1, Ref. #13402M
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $41993 to $53606 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, G-14, OR in a position at G-12 or above deemed administrative under Section 52.6 of the Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.
Candidates eligible for consideration under Section 70.4 with one year of permanent competitive service in G-12 or above with active status on the eligible list for this title and those eligible for consideration under Section 55-b/c are also encouraged to apply. For 55-b/c consideration, candidates must satisfy at least one of the following:
1. Associate's or higher-level degree in computer science, computer information systems, telecommunications, or management information systems; OR
2. A minimum of 60 college semester credit hours including at least 15 credit hours in computer science; OR
3. A total of one year of experience in the following computer related areas: network, sever, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.
Duties Description Within the Chief Operations Office End User Services, the Information Technology Specialist 1 in the Enterprise Service Desk Unit acts with considerable independence to provide 1st and 2nd level support analysis, testing, implementation and maintenance of client-side hardware, software solutions and application support, under the direct supervision of an ITS 2 or 3. Serving the customer and ensuring customer satisfaction is the primary goal. Duties include, but are not limited to, the following:
• Provide 1st and 2nd level troubleshooting and support to Administrative & General Services cluster agency users, hosted agency users, external users and public users in accordance with Enterprise IT standards and procedures.
• Support the administrative, data collection and reporting requirements of the Service Desk.
• Assist in monitoring and analyzing unit’s performance metrics.
• Maintain awareness of new technologies and make recommendations for purchase or modifications to benefit cluster agencies as well as to support policy and procedures.
• Evaluate and recommend hardware/software solutions to resolve problem conditions and enhance productivity.
• Conduct oral and written communication with end users and internal support staff to gather information for diagnosis and resolution of problem situations or to assess operational requirements.
• Provide VOIP administration for cluster agencies.
• Performs additional duties as required.
Additional Comments End User Services positions may include some travel and lifting up to 50 lbs., additional information will be provided at time of interview. Some positions may require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.recruitment@its.ny.gov
Address
Empire State Plaza, PO Box 2062
Notes on ApplyingTo apply, please send a cover letter and resume to the attention of Amy Sacco and indicate that you are applying for Information Technology Specialist 1, ref. #13402M. Please clearly indicate how you meet the minimum requirements for this position. Your Social Security number may be required in order to confirm your eligibility.