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Review Vacancy

Date Posted 02/18/15

Applications Due02/28/15

Vacancy ID19101

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 2, Ref. #18106M

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $52293 to $66494 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Empire State Plaze

Room 120, Concourse

City Albany

StateNY

Zip Code12210

Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, G-18 OR in a position at the G-16 level or above deemed administrative under Section 52.6 of the Civil Service Law OR in a title approved for transfer under Section 70.1 of the Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two grades.


Duties Description Within Chief Operations Office End User Services, the Information Technology Specialist 2 will Contact with end users and other Level 2 and Level 3 support teams to either resolve or refer the tickets to the correct group for resolution after providing applicable diagnoses and troubleshooting. Documentation of procedures or solutions may be required as well. The resolver will be responsible for supporting Office 365, Unite-NY VOIP, Network, Workstations, Active Directory, VPN (both Client and SSL), Internet Proxy services, DNS and DHCP.

Additional Comments End User Services positions may include some travel and lifting up to 50 lbs., additional information will be provided at time of interview. Some positions may require fingerprinting.

Some positions may require additional credentials or a background check to verify your identity.

Name Amy Sacco

Telephone 518-473-0398

Fax 518-402-4924

Email Address HR.recruitment@its.ny.gov

Address

Street NYS Office of IT Services

Empire State Plaza, P.O. Box 2062

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply, please submit a resume and cover letter attention Amy Sacco indicating that you are applying for Information Technology Specialist 2, Ref. #18106M. Please clearly indicate how you meet the minimum qualifications for the position. Your Social Security number may be required to confirm your eligibility.

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