Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 2, Ref. #18106M
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $52293 to $66494 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, G-18 OR in a position at the G-16 level or above deemed administrative under Section 52.6 of the Civil Service Law OR in a title approved for transfer under Section 70.1 of the Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two grades.
Duties Description Within Chief Operations Office End User Services, the Information Technology Specialist 2 will Contact with end users and other Level 2 and Level 3 support teams to either resolve or refer the tickets to the correct group for resolution after providing applicable diagnoses and troubleshooting. Documentation of procedures or solutions may be required as well. The resolver will be responsible for supporting Office 365, Unite-NY VOIP, Network, Workstations, Active Directory, VPN (both Client and SSL), Internet Proxy services, DNS and DHCP.
Additional Comments End User Services positions may include some travel and lifting up to 50 lbs., additional information will be provided at time of interview. Some positions may require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.recruitment@its.ny.gov
Address
Street NYS Office of IT Services
Empire State Plaza, P.O. Box 2062
Notes on ApplyingTo apply, please submit a resume and cover letter attention Amy Sacco indicating that you are applying for Information Technology Specialist 2, Ref. #18106M. Please clearly indicate how you meet the minimum qualifications for the position. Your Social Security number may be required to confirm your eligibility.