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Review Vacancy

Date Posted 02/27/15

Applications Due03/09/15

Vacancy ID19360

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 2, Ref. #14608

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $52293 to $66494 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Wade Road

City Latham

StateNY

Zip Code12110

Minimum Qualifications One year of permanent competitive service as an Information Technology Specialist 2 OR in a position at G-16 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a position approved for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

Duties Description Within Chief Operations Office End User Services and under the general direction of an Information Technology Specialist 3/4, the ITS-2 End User Support staff person assists in the implementation, operation and maintenance of any desktop hardware and software which can include PCs, laptops, operating systems, mobile devices, applications, printers, and video conferencing systems. Duties include, but are not limited to, the following:

• Install hardware (which can include PC’s, laptops, printers, multi-function devices, mobile devices, wireless cards, video conferences, etc.) and software and applications as needed.

• Work with customers and customer contacts to schedule installs, identify placement and recommend how to use equipment to accomplish business objectives; apply good customer service practices.

• Keep unit supervisor informed of progress and problem areas related to all assignments and personnel under his/her charge.

• Support the use of new and existing hardware and software by end-users.

• Assist with the installation and maintenance of network hardware, cable and wiring as directed. With direction from Central Office, and assist with hardware and software rollouts.

• Ensure equipment and software databases are kept up-to-date.

• Maintain and secure equipment and consumable inventories.

• Prepare documentation related to projects, software/hardware installations and related tasks.

• Work successfully in a team environment with multiple groups and varied perspectives.

• Perform special assignments as required. Perform related duties as required or assigned.

Additional Comments End User Services positions may include some travel and lifting up to 50 lbs., additional information will be provided at time of interview. Intermittent travel and overtime may be required. Some positions may require fingerprinting.

Some positions may require additional credentials or a background check to verify your identity.

Name Amy Sacco

Telephone 518-473-0398

Fax 518-402-4924

Email Address HR.recruitment@its.ny.gov

Address

Street NYS Office of IT Services

Empire State Plaza, P.O. Box 2062

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply, please submit a resume and cover letter indicating that you are applying for Information Technology Specialist 2, Ref. #14608. Please clearly indicate how you meet the minimum qualifications for the position. Your Social Security number may be required to confirm your eligibility.

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