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Review Vacancy

Date Posted 03/25/15

Applications Due04/07/15

Vacancy ID19954

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 2, Ref. #14569

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $52293 to $66494 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Agency Building 1, Empire State Plaza

City Albany

StateNY

Zip Code12223

Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, G-18 OR in a position at the G-16 level or above deemed administrative under Section 52.6 of the Civil Service Law OR in a title approved for transfer under Section 70.1 of the Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two grades.

Duties Description Within Network and Telecommunications of the Chief Operations Office (COO), the Information Technology Specialist 2 will support additional operational activity related to on-boarding agency activity into COO Network Communications and Voice Operations.

Duties will include, but not be limited to, the following:

• Support the configuration and deployment of UniteNY phones in a fast moving enterprise environment. Assist with migration support of customers to the UniteNY environment.
• Provide on-going support for the Telecommunications environment and UniteNY, including Cisco HCS, Jabber, WebEx, phone quality issues, fax gateway configurations, and user training issues.
• Assist users in resolving phone related issues and provisioning new services.
• Provide support to cluster-based delegated administrators in supporting the UniteNY environment.
• Coordinate with Vendor technical support and numerous telecommunication vendors to resolve issues.
• Perform on-going account reconciliation with numerous vendors providing services to Enterprise operations.
• Create and maintain documentation related to the support and operations of UniteNY systems.

Additional Comments Some positions may require fingerprinting.

Some positions may require additional credentials or a background check to verify your identity.

Name Amy Sacco

Telephone 518 473-0398

Fax 518 402-4924

Email Address HR.recruitment@its.ny.gov

Address

Street Empire State Plaza, Swan Street Building, Core 4

P.O. Box 2062

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply, please send a cover letter and resume to the attention of Amy Sacco and indicate that you are applying for Information Technology Specialist 2, ref. #14569. Please clearly indicate how you meet the minimum qualifications for this position. Your Social Security number may be required in order to confirm your eligibility.

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