Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 2, Ref. #14569
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $52293 to $66494 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, G-18 OR in a position at the G-16 level or above deemed administrative under Section 52.6 of the Civil Service Law OR in a title approved for transfer under Section 70.1 of the Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two grades.
Duties Description Within Network and Telecommunications of the Chief Operations Office (COO), the Information Technology Specialist 2 will support additional operational activity related to on-boarding agency activity into COO Network Communications and Voice Operations.
Duties will include, but not be limited to, the following:
• Support the configuration and deployment of UniteNY phones in a fast moving enterprise environment. Assist with migration support of customers to the UniteNY environment.
• Provide on-going support for the Telecommunications environment and UniteNY, including Cisco HCS, Jabber, WebEx, phone quality issues, fax gateway configurations, and user training issues.
• Assist users in resolving phone related issues and provisioning new services.
• Provide support to cluster-based delegated administrators in supporting the UniteNY environment.
• Coordinate with Vendor technical support and numerous telecommunication vendors to resolve issues.
• Perform on-going account reconciliation with numerous vendors providing services to Enterprise operations.
• Create and maintain documentation related to the support and operations of UniteNY systems.
Additional Comments Some positions may require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.recruitment@its.ny.gov
Address
Street Empire State Plaza, Swan Street Building, Core 4
P.O. Box 2062
Notes on ApplyingTo apply, please send a cover letter and resume to the attention of Amy Sacco and indicate that you are applying for Information Technology Specialist 2, ref. #14569. Please clearly indicate how you meet the minimum qualifications for this position. Your Social Security number may be required in order to confirm your eligibility.