Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 3, Ref # 15371
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $67703 to $85635 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 3 OR in a position at SG-21 or higher and deemed administrative under Section 52.6 of Civil Service Law OR in a position at SG-21 or higher and approved for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Preferred Qualifications
• Experience working in a customer service environment.
• A self-starter with management experience and ability to multi-task.
Duties Description Duties include, but are not limited to:
• Oversee the day-to-day activities of Field Services staff in assigned location(s);
• Manage and plan for the staffing resources according to Health Cluster and ITS (Office of Information Technology Services) priority projects at the site;
• Coordinate the implementation of agency-wide projects and the allocation of staffing resources at the site;
• Provide day-to-day supervision of the staff assigned to the site;
• Maintain an up-to-date status on work assignments and demands for the site;
• Assist with Joint Commission, Center for Medicaid/Medicare Services (CMS) and Inspection of Care (IOC) compliance efforts;
• Escalate all critical issues to the Field Services Regional Manager or Director;
• Promote region-wide efficiencies through consolidation of like-processes; development of standard procedures; and implementation of best practices;
• Manage location and region based help desks including the diagnosis and triage of local issues and documentation and escalation of critical issues;
• Configure, deploy and provide ongoing technical support for desktops, laptops, tablets, printers, etc.;
• Assist with the implementation of Health Cluster and ITS enterprise projects and initiatives;
• Participate in site-wide, region-wide and statewide cross-training opportunities and provide cross-training to peers within the region;
• Document procedural instructions requested by users and ITS staff as well as any instructions and other critical information shared in ITS conference calls;
• Participate in the selection process for IT products and manage all related documentation for the department;
• Create and maintain user accounts and security profiles and disable or revoke user rights in multiple systems;
• Track inventory of PCs, software, and printers.
Additional Comments This is an Office of Information Technology Services (ITS) position in the Health Cluster at Creedmoor NY Psychiatric Center. Some positions may require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.recruitment@its.ny.gov
Address
Street NYS Office of IT Services
Empire State Plaza, PO Box 2062
Notes on ApplyingTo apply, please submit a resume and cover letter indicating that you are applying for Information Technology Specialist 3, Ref. #15371. Please clearly indicate how you meet the minimum qualifications for this position. Your Social Security number may be required to confirm your eligibility.