StateJobsNY

NY HELPNo

AgencyInformation Technology Services, Office of

TitleManager, Information Technology Services 1 (Technical), ref. #15132

Occupational CategoryI.T. Engineering, Sciences

Salary Grade27

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $83493 to $102838 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 5%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Empire State Plaza, Swan Street Building, Core 4

City Albany

StateNY

Zip Code12223

Minimum Qualifications Open to NYS employees with one year of permanent competitive service as a Manger Information Technology Services 1 Technical OR in a position at G-25/M-1 or higher deemed administrative under Section 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M-grade.

Duties Description Within Data Center Hosting of the Chief Operations Office, the Manager Information Technology Services 1 (Technical) will oversee the Remote Field Server Support Unit. This unit is responsible for Windows servers located at Remote Field Server sites for those Agencies that are part of the ITS Consolidation efforts.

Duties include, but will not be limited to, oversight of the following:

• Monitor Data Center servers using tools appropriate to the Remote Field Server site in a proactive and reactive manner.
• Work with the appropriate Networking groups to establish connectivity from the Data Center Hosting location to the Remote Field Server sites.
• Work with the appropriate Active Directory staff to provide credentials to Data Center Hosting staff to log into and support those remote servers.
• Troubleshoot issues relating to the Windows OS and respond to alerts and incidents related to them.
• Coordinate meetings and changes required to resolve server related issues with local on-site staff.
• Create documentation and store it in a central location for DCH staff to use when troubleshooting issues.
• Assist with the transition into IT Service Management (ITSM) for incidents. If an issue comes to Data Center Hosting WIN outside of ITSM, work with the requestor and their help desk to submit the incident as a ticket.
• Create and maintain a template for Help Desk staff to follow when server related issue is reported.
• Associate ITSM tickets with server CI's for logging purposes.
• Acquire network access and credentials needed to support all Windows servers, along with infrastructure information necessary to provide support. For example, IP addresses may be needed or hypervisor server IPs for environments not at CNSE.
• Patch Windows servers located in Remote Field Server sites.
• Install, configure, troubleshoot and maintain software used to patch servers.
• Apply Microsoft patches on a monthly basis.
• Perform the full range of supervisory responsibilities.

Additional Comments Some positions may require fingerprinting. Approval to fill this position is pending.

Some positions may require additional credentials or a background check to verify your identity.

Some positions may require additional credentials or a background check to verify your identity.

Name Amy Sacco

Telephone 518-473-0398

Fax 518-402-4924

Email Address HR.Recruitment@its.ny.gov

Address

Street Empire State Plaza, P.O. Box 2062

City Albany

State NY

Zip Code 12220

Notes on ApplyingTo apply, please submit a resume and cover letter attention Amy Sacco indicating that you are applying for Manager Technology Specialist 1 (Technical), Ref #15132. Please clearly indicate how you qualify for this position. Your Social Security number may be required in order to confirm your eligibility.