StateJobsNY

NY HELPNo

AgencyInformation Technology Services, Office of

TitleProject Coordinator – IES Business Change Lead, ref# 80006b

Occupational CategoryI.T. Engineering, Sciences

Salary Grade31

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $102520 to $137565 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 60%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address See comments

City Albany or NYC

StateNY

Zip Code00000

Minimum Qualifications At least eight years of relevant work experience in Human Service operations, including at least two years of management/supervisory experience. A Bachelor’s degree in Public Administration, or related field may substitute on a year for year basis. A Master’s Degree may substitute for an additional year.

Preferred skills:

• Significant leadership experience in NYS Health and Human Services domain, preferably in the Office of Temporary and Disability Assistance (OTDA) and/or a Local District Social Service;
• Deep understanding of IES programs and eligibility and enrollment policies and legislation;
• Executive leader with the ability to promote sponsorship, buy-in, involvement, impact, communications, and readiness;
• Passion and commitment to improve client and worker experience.

Duties Description Under the direction of the Integrated Eligibility System (IES) Program Director, the Business Change Lead will manage efforts to realize the strategic benefits of the IES through robust change management and communication plans based on a deep knowledge of existing business processes. The Business Change Lead will report to and be a trusted advisor of the IES Program Director in developing the overall communications strategy for IES. The mission of IES is to enhance the well-being of New Yorkers by transforming health and human service delivery through coordinated business practices, modernized technology, and local district partnerships. IES will provide a quick, simple, no-wrong-door customer experience that guides clients to take maximum advantage of available State programs. IES will serve as a flexible, statewide solution that supports state and local workers. IES will be a sustainable, accurate, and efficient system that strengthens agency performance and improves client outcomes. Specific duties include, but are not limited to:

• Responding to the IES Executive Steering Committee for the delivery of business process changes and the realization of the business objectives for IES;
• Responsible for measuring and managing the impact of changes brought on by IES on organizational stakeholders;
• Broadly identifying program and project stakeholders and strategizing to ensure their engagement with IES;
• Oversee creation of a communication plan that addresses the needs of end users, program directors, managers, and executives;
• Participate in benefits realization analysis by incorporating operational feedback and change management metrics;
• Work with contractors to validate proposed target operating model;
• Work with local and state authorities to ensure required processes and organizational changes are successfully implemented;
• Facilitate Local District Social Service workgroup meetings;
• Liaison with end user operations to ensure communications and integration, as needed.

Additional Comments *Equated salary grade and range will be 31 or 33, commensurate with experience, preferred skills, and candidate qualifications. This is an 18 month temporary position.

Generous benefit package includes:

Paid vacation leave
Paid personal leave
Paid holidays
Paid sick leave
Tuition Aid
Medical, Prescription, Dental and Vision care benefits
Membership in the New York State and Local Employees' Retirement System, and
Various savings plan programs.

Some positions may require additional credentials or a background check to verify your identity.

Name Mary Weaver

Telephone 518-473-0398

Fax 518-402-4924

Email Address HR.recruitment@its.ny.gov

Address

Street Empire State Plaza, Swan Street Building, Core 4

ESP, PO Box 2062

City Albany

State NY

Zip Code 12220

Notes on ApplyingTo apply for this position, please submit a clear, concise cover letter and resume indicating that you are applying for Project Coordinator – IES Business Change Lead, ref# 80006b. Please clearly indicate how you qualify for this position, and Albany or NYC location preference. Background Check and fingerprinting are required.