StateJobsNY

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 2 ref #16893R

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $52293 to $66494 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 80 South Swan Street

City Albany

StateNY

Zip Code12210

Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, G-18, OR in a position at the G-16 level or above deemed administrative under Section 52.6 of the Civil Service Law OR in a title deemed eligible for 70.1 transfer such as Supervising Computer Operator. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

Duties Description The Information Technology Specialist 2 supports customer service and end user training, notification, access issue resolution, and other critical activities within the Service Management Center of the Office of Information Technology Services' Public Safety Cluster. The incumbent will also assist Level 1 staff as needed in providing assistance to law enforcement users in accessing and troubleshooting issues regarding the entry of wanted and missing person records, access to criminal history records, DMV information, monitoring fingerprint systems, and other critical public safety applications.

Job duties include, but are not limited to:

• Responds to user "help desk" requests or referrals of system/application related problems.
• Executes functional tests based on formal test plans.
• Maintains existing system use case documentation, manages change requests for system enhancements or defect remediation.
• Creates functional/system test plans based on system requirements, creates/identifies test data and test scenarios.
• Documents processing flows and data requirements, as required.
• Assists in analyzing the impact of implementing new or modified systems on computer resources and other agency programs.
• Conducts or assists in business/systems analysis and quality assurance activities.
• Elicits and documents business system requirements and documents those requirements in system use cases.
• Participates in meetings and works with customers, users, vendors and consultants to identify IT solution options.
• Facilitates/conducts User Acceptance Testing activities to obtain user signoff on system behavior.

Additional Comments Some positions may require fingerprinting.

Some positions may require additional credentials or a background check to verify your identity.

Name Amy Sacco

Telephone 518-473-0398

Fax 518-402-4924

Email Address HR.Recruitment@its.ny.gov

Address

Street NYS Office of Information Technology Services

Empire State Plaza, PO Box 2062

City Albany

State NY

Zip Code 12220

Notes on ApplyingTo apply, please send a cover letter and resume attention Amy Sacco and indicate that you are applying for Information Technology Specialist 2, ref. #16893R. Please clearly indicate how you qualify for this position. Your social security number may be required in order to confirm your eligibility.