StateJobsNY

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 2, ref. #15847

Occupational CategoryI.T. Engineering, Sciences

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $52293 to $66494 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Other (see below)

"Other" Explanation See Additional Comments

Hours Per Week 37.5

Workday

From 12 AM

To 12 AM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address State Office Campus

Building 22

City Albany

StateNY

Zip Code12226

Minimum Qualifications One year of permanent competitive service as an Information Technology Specialist 2 OR in a position at G-16 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a position approved for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

Preferred Qualifications: The incumbent should have superb interpersonal skills and be able to communicate well using both written and oral communication. They should possess a solid analytical, technical, and problem-solving skill set, and be able to prioritize and multitask efficiently. The incumbent must exhibit an ability to work as part of a team.

Experience in the following in preferred:

• Microsoft Office Suite
• Internet Explorer, Firefox, Chrome
• Windows 7
• Troubleshooting Desktops and Laptops
• Citrix
• Cisco
• VOIP
• SharePoint
• Active Directory
• LanDesk
• ServiceNow
• Office 365
• Remote Desktop
• Web based/Portal Applications

Duties Description Within the Public Safety Cluster Customer Contact Center, the Information Technology Specialist 2 will be required to triage, resolve, and escalate questions or problems of both internal and external customers with issues affecting the availability of systems such as the eJusticeNY Integrated Justice Portal, Safe Act, and Statewide Automated Biometric Information System (SABIS). The incumbent will address incidents for both internal and external customers, using multiple communication technologies, such as phone, email, and instant messaging. The incumbent will also be responsible for recording customer interactions in ITSM for subsequent reporting, escalation to designated resolver groups, and periodically following up on incidents to ensure continuity of customer service.

Additional Comments The position is multiple shifts, and could be any shift required to support 24x7 operation. Some positions may require fingerprinting.

Some positions may require additional credentials or a background check to verify your identity.

Name Amy Sacco

Telephone 518-473-0398

Fax 518-402-4924

Email Address HR.Recruitment@its.ny.gov

Address

Street NYS Office of IT Services

Empire State Plaza, PO Box 2062

City Albany

State NY

Zip Code 12220

Notes on ApplyingTo apply, please send a cover letter and resume to the attention of Amy Sacco and indicate that you are applying for Information Technology Specialist 2, Ref #15847. Please clearly indicate how you meet the minimum qualifications for this position. Your Social Security number may be required in order to confirm your eligibility.