Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 4, Ref # 17091
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $75243 to $94834 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, G-25, OR in a position at the G-23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Duties Description The Information Technology Specialist 4 will function as a unit manager within the Business Analysis and Quality Assurance (BAQA) Unit, and is accountable as the lead portfolio analyst in key Public Safety Cluster business areas. The incumbent oversees business analysts and quality assurance staff activities related to the ongoing support of these technology systems and will manage the associated quality assurance testing activities and ongoing production support tasks in the assigned portfolio areas. Duties include, but are not limited to, the following:
• Direct communication with both internal and external customers to identify, analyze, and prioritize application issues dealing with their assigned portfolio area
• Serve as manager of the unit, foremost expert in this business specialty, and work directly with the agency’s Customer Contact Center to troubleshoot and address statewide issues
• Possess a broad understanding of enterprise applications in order to troubleshoot issues and prioritize Public Safety Cluster needs
• Train and support staff in the varied business requirements in their area of expertise
• Contribute crucial business knowledge, as well as provide general oversight of the portfolio systems and the associated documentation and application test support of such
Additional Comments Some positions may require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.recruitment@its.ny.gov
Address
Street Office of Information Technology Services
ESP, PO Box 2062
Notes on ApplyingTo apply, please submit a resume and cover letter attention Amy Sacco indicating that you are applying for Information Technology Specialist 4, Ref. #17091. Please clearly indicate how you meet the minimum qualifications for this position. Your Social Security number may be required to confirm your eligibility.