Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 2, ref. 17075
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $52293 to $66494 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, G-18, or in a position at the G-16 level or above and who are eligible to transfer under Section 52.6 of the Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two grades.
Duties Description Reporting directly to a Manager Information Technology Services 1, M2, within the Health Cluster, the incumbent will perform the duties listed below.
Duties will include but not be limited to:
• Manage location and/or regional based help desks including the diagnosis and triage of local issues and documentation and escalation of critical issues.
• Assist with Joint Commission, Center for Medicaid/Medicare Services (CMS) and Inspection of Care (IOC) compliance efforts.
• Provide prompt and courteous response to Health Cluster end-user problems utilizing virtual and remote technologies whenever practicable and employing local onsite resources when necessary.
• Configure, deploy and provide ongoing technical support for desktops, laptops, tables, printers, etc.
• Assist with the implementation of Health Cluster and Information Technology Services (ITS) enterprise projects and initiatives.
• Participate in site-wide, region-wide and statewide cross-training opportunities and provide cross-training to peers within the region.
• Document procedural instructions requested by users and ITS staff as well as any instructions and other critical information shared in ITS conference calls.
• Develop, change or remove intranet HTML/JavaScript web pages to keep all hospital information updated and accurate.
• Participate in the selection process for IT products and manage all related documentation for the department.
• Recommend site-wide and region-wide efficiencies.
• Perform daily server backups and restorations as required; utilize desktop remote control tools to monitor and resolve software installation issues; troubleshoot network problems; and perform high-level network administration duties including management of shared directories and related rights on servers.
• Deliver training on Email, other programs and general network navigation to all new employees and retraining to older employees, assist with maintenance and set up of IT Computer Classroom, and conduct special requested training for new programs and initiatives.
• Create and maintain user accounts and security profiles and disable or revoke user rights in multiple systems.
• Track inventory of PCs, software, and printers.
Additional Comments This Office of Information Technology Services position is located in the Health cluster at the Creedmoor Psychiatric Center, Queens Village, NY.
Some positions may require additional credentials or a background check to verify your identity.
Email Address HR.Recruitment@its.ny.gov
Address
Street NYS Office of Information Technology Services
ESP, PO Box 2062
Notes on ApplyingTo apply, please send a cover letter and resume and clearly explain how you meet the minimum qualifications for this position, by e-mail, fax, or post office mail. Please indicate that you are applying for an Information Technology Specialist 2 Programming, ref 17075. Your Social Security number may be requested in order to confirm your eligibility.