Review Vacancy
AgencyState Comptroller, Office of the
TitleManager Information Technology Services 2 (Technical)
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitM/C - Management / Confidential (Unrepresented)
Salary RangeFrom $85690 to $108285 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Interested candidates must currently be reachable on the Manager Information Technology Services 2 eligible list OR be eligible to transfer under Section 52.6 of the Civil Service Law.
52.6 Transfer:
Candidates must have one year of permanent, competitive service in a qualifying title allocated to salary grade 27 or higher.
Duties Description • Manage the day-to-day operations at the OSC Operation Center at RTP2
• Confer with higher level managers, subordinates and users to develop long-term work objectives, taking into consideration technical, fiscal and staffing resources
• Develop and maintain detailed management plans for the Operation Center.
• Define purpose, scope and objectives of short-term and long-range projects for the Operation Center, in consultation with the Assistant Director (AD).
• Work with the AD and counterparts within the organization to ensure compatibility of all initiatives and acquisitions within and among the IT specialties.
• Assign/reassign work and allocate/reallocate resources as priorities change
• Organize and facilitate meetings attended by project team(s), agency management, agency and business unit customers, and IT staff to discuss specific projects.
• Develop alternative solutions to problems and consult with other IT staff and customers to evaluate the effectiveness of proposed solutions.
• Develop procedures, standards and internal controls for the conduct of work within the Operation Center.
• Develop and maintain quality control methods assuring that the highest quality of work is attained
• Ensure proper procedures, documentation and training documents are created, maintained and adhered to. Take appropriate action as needed.
• Serve as liaison with vendors. Monitor vendor compliance with contracts for services. Resolve problems as needed.
• Make recommendations on hardware and software acquisitions.
• Report accomplishments, plans, issues, etc. to management regularly
• Assist with issue resolution
• Provide off-hours support as needed to ensure the continuous operation of the Operations Center.
• Prepare the budget for the Operation Center and work with the AD to develop funding requests as needed.
• Perform supervisory and administrative oversight functions for the site. Oversee administrative policy compliance, personnel training, counseling, discipline, hiring, etc.
• Serve as Facility Incident Commander and primary point of contact during a major and/or disaster event.
• Assign work to subordinate supervisors and perform the full range of supervisory duties.
• Plan, manage and direct the operations of the Scheduling Unit, the Mail Center, Building Services and Computer Operations at the OSC Operation Center.
• Create evaluations, training plans and work plans
• Coach/mentor leads on day-to-day activities, staff growth, planning, etc.
• Create detailed plans for and oversee the management of the facility operations at the OSC Operations Center and 110 State Street Data Center.
• Work with CIO management to plan for the expansion, replacement and continued support for the critical facilities infrastructure such as power conditioning, power reliability, HVAC and humidity control, fire prevention, intrusion system, Building Management System at 110 and RTP.
• Work with AD & OSC Management to assure costs associated with replacement, expansion and repair of facilities and facilities equipment are fair and accurate and obtainable per CIO’s budget.
• Review proposed maintenance contracts and oversee vendor relationships for all equipment related to the physical plant.
• In conjunction with OSC management, define the policies and procedures for Data Center security, ensure policies are followed and regularly reviewed/updated.
• Establish and oversee relationships with the landlord, assuring rental obligations are abided by, issue remediation is completed timely, and contract amendments are identified where necessary.
Additional Comments : Desired Competencies
(1) 3+ years of supervisory experience, leading and mentoring people
(2) Customer support oriented with the ability to work with multiple customers
(3) Excellent verbal and written communication skills which allow for clear communication to technical staff as well as customers
(4) Experience managing multiple customers and/or technologies with varying priorities
Some positions may require additional credentials or a background check to verify your identity.
Email Address recruit@osc.state.ny.us
Address
Street Office of Human Resources
110 State Street
Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.state.ny.us no later than August 5, 2015. Please reference Item #600
– GOER-JP when responding.
When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.