StateJobsNY

NY HELPNo

AgencyEducation Department, State

TitleInformation Technology Assistant, Box PIMS-177/00019

Occupational CategoryNo Preference

Salary Grade12

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $40172 to $49041 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? No

County Albany

Street Address Office of Performance Improvement and Management Services

City Albany

StateNY

Zip Code12234

Minimum Qualifications MINIMUM QUALIFICATIONS: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Assistant OR have one year of permanent competitive or 55b/c service as a Computer Operator or Senior Computer Operator to be eligible for transfer under Section 70.1 of the Civil Service law OR be reachable on the Information Technology Assistant eligible list.

NOTE: If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.

Duties Description The New York State Education Department’s (NYSED) Office of Information Technology Services (ITS) is seeking applicants for the position of Information Technology Specialist Assistant. ITS is the service unit responsible for fulfilling the information processing needs of offices throughout NYSED. The incumbent of this position will provide technology support to over 2,800 NYSED staff. The duties of this position will include, but not be limited to, the following:

• Field phone calls and e-mails from NYSED staff/customers reporting technology problems and/or requesting assistance with use of technology products;
• Work with customers to analyze software and hardware problems and arrive at a solution;
• Utilize software tools to assist customers;
• Create written summaries of problems encountered by customers;
• Create written instructions to explain features of computer hardware and software;
• Maintain user accounts for staff in School Districts, BOCES, Regional Information Centers and other organizations that utilize the NYSED Delegated Account System;
• Research features of new computer hardware and software; and
• Prepare material for publication on the Web and create Web pages.

Additional Comments CONDITIONS OF EMPLOYMENT: This will be a permanent appointment. Filling of this positon is contingent upon Division of Budget approval.

*Salary leads to $49,041 through annual performance advances.

APPLICATION DEADLINE: Qualified candidates should send a resume and letter of interest by August 31, 2015 to omsjobs@nysed.gov (Email submissions are preferred). Please include the Box number (PIMS-177/00019) of the position in the subject line of your email to ensure receipt of your application.

Some positions may require additional credentials or a background check to verify your identity.

Name Office of Human Resources Management

Telephone (518) 474-5215

Fax (518) 486-5631

Email Address omsjobs@nysed.gov

Address

Street NYS Education Department

89 Washington Avenue, OHRM, Room 528 EB

City Albany

State NY

Zip Code 12234

Notes on ApplyingAPPLICATION DEADLINE: Qualified candidates should send a resume and letter of interest by August 31, 2015 to omsjobs@nysed.gov (Email submissions are preferred). Please include the Box number (PIMS-177/00019) of the position in the subject line of your email to ensure receipt of your application. Please like us on Facebook!