StateJobsNY

NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 2

Occupational CategoryAdministrative or General Management

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $52293 to $66494 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 9 AM

To 5 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? No

County Albany

Street Address WA Harriman State Office Campus

City Albany

StateNY

Zip Code12227

Minimum Qualifications NYS employees who have one year of permanent or contingent permanent service in a title designated as eligible for 52.6 or 70.1 transfer may apply.

-OR-

Reachable on appropriate Civil Service eligible list.

Duties Description There are a number of positions at the Department of Taxation and Finance in various bureaus in the Office of Processing and Revenue Management. Duties include but are not limited to:

- Supervise, plan, organize and adjust staff work assignments to avoid backlogs, meet deadlines, and monitor daily reports. Also, evaluate and monitor staff productivity, work performance and time and attendance using existing quality assurance procedures.

- Identify improvement opportunities and work with supervisor(s) and employee(s) to develop knowledge, skills, and abilities.

- Effectively communicate both verbally and in writing with internal and external customers.

- Write performance evaluations, and assist in counseling and disciplinary actions as necessary

- Provide formal classroom and on–the-job training to subordinate supervisors and staff.

- Communicate effectively, both verbally and in writing, to provide reports and presentations for management regarding the volume and productivity of unit work.

Additional Comments Work hours to be determined.

Some positions may require additional credentials or a background check to verify your identity.

Name Brenda Attanasio

Telephone 518-402-3612

Fax

Email Address Brenda.Attanasio@tax.ny.gov

Address

Street W.A. Harriman State Office Campus

Building 8, Room 226

City Albany

State NY

Zip Code 12227

Notes on ApplyingQualified and interested candidates should submit a letter of interest and resume. Candidates should include their SSN with their letter of interest in order to confirm their eligibility for transfer