StateJobsNY

NY HELPNo

AgencyTeachers' Retirement System

TitleInformation Technology Specialist 4 1797

Occupational CategoryI.T. Engineering, Sciences

Salary Grade25

Bargaining UnitCSEA Local 658 (NYS Teachers’ Retirement System)

Salary RangeFrom $81808 to $102167 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 10 Corporate Woods Drive

City Albany

StateNY

Zip Code12211

Minimum Qualifications Either: 1) Reachable on a Civil Service eligible list (if you are on the eligible list for this title you will automatically be canvassed for this position if your score is reachable for potential employment); OR 2) Eligible for reassignment by virtue of having a permanent competitive service as an Information Technology Specialist 4; OR 3) Eligible for transfer under the provisions of Section 70.1, 70.4 or 52.6 of the Civil Service Law.

Duties Description The incumbent duties include, but are not limited to, the following:
Provide daily leadership of all Customer Support staff and place resources as needed to support Help Desk, Operations and Desktop functionality. Create and maintain all Customer Support project plans to deliver new or enhanced functionality to NYSTRS Staff. Produce complex documentation such as RFP's, RFI's, Statements of Work (SOW), Policies and Procedures for any given project or task. Create and manage a Customer Support budget that supports all of our software and hardware related initiatives. Lead Customer Support teams in the evaluation and selection of new technologies. Manage all staff related personnel actions be they team building, hiring or discipline actions. Actively participate in supervision and technical training classes and disaster recovery exercises, which may involve travel.

Additional Comments Preferred Skills/Expertise

• Supervision experience.
• Leadership skills.
• Project Management experience.
• Budget preparation experience.
• Proficiently communicate technical information written/verbal) to users and IT support staff.
• In-depth detailed knowledge of the following hardware: Desktops, Laptops, MFP's, Digital Senders, Network and personal printers, Scanners, Wyse Thin Clients, Label makers and monitors.
• Detailed knowledge of the following software: Windows 7x64, Internet Explorer, Mozilla Firefox, Microsoft Office 2010 (including Outlook), Dell Kace Client Management software (Help Desk, Remote Control, Discovery and Inventory, Asset Management, Software Deployment, Application Virtualization, Security and Patching, OS Imaging and Recovery).
• Some knowledge of the following: PGP, Biscom SFTP, CoreFTP, Acronis, Snag-it, Adobe Reader and Pro, Dameware, AutoIt, PowerShell, PowerBroker, Policy Pak, Application Security, Checkpoint Security, Airwatch MDM, Citrix XenDesktop or Xenapp and/or VMware, Crestron Audio\Video equipment and Digital Signage.
• Commitment to providing exceptional customer service.
• Excellent communication and interpersonal skills.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources

Telephone 518-447-2906

Fax 518-447-2634

Email Address strsrecruitment@nystrs.org

Address

Street 10 Corporate Woods Drive

City Albany

State NY

Zip Code 12211

Notes on ApplyingYou will find a link to the employment application on the NYSTRS website (NYSTRS.org>About Us>Employment Opportunities). Please note that resumes will not be accepted as a substitute, in whole or part, for a completed application.