StateJobsNY

NY HELPNo

AgencyAttorney General, Office of the

TitleManager Information Technology Services 2

Occupational CategoryI.T. Engineering, Sciences

Salary Grade663

Bargaining UnitM/C - Management / Confidential (Unrepresented)

Salary RangeFrom $87404 to $110451 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Rensselaer

Street Address 200 Broadway

City Troy

StateNY

Zip Code12180

Minimum Qualifications Candidate must be a qualified employee of New York State and have had permanent competitive service as follows: 1 year of permanent service as an MIS 1 or in a position eligible for Section 52.6 transfer.

Candidates appearing on an eligible list for this title will be canvassed and do not need to apply to this posting.

Duties Description The Manager of IT Operations & Network Services reports to the Deputy CIO. Responsibilities include the day-to-day tactical oversight of the IT Operations & Network Services section. The incumbent will oversee staff and coordinate IT operational and project related efforts to ensure that all OAG networking, SAN, VOIP, Virtualization, Microsoft Windows Server and Server Applications (Exchange, SQL and Share Point) and backups adhere to best practices associated with the documenting, managing and securing of these systems. The role ensures proper planning, reporting and progress for IT Operations & Network Services projects. Under the general direction of IT Management, the incumbent will provide leadership and technical expertise to ensure the integrity, confidentiality, and availability of OAG information technology assets. This position requires a thorough understanding of complex business structures and processes, best practices for appropriate enterprise architecture, network infrastructure and information governance approaches.

Job Responsibilities:

Works directly with IT Management in support of the following responsibility:

• Assign work to subordinate supervisors. Monitor project progress, review major staff initiatives, and makes recommends as appropriate. Writes progress reports for IT management that describes project status including the technical, fiscal, and staffing issues associated with project completion.
• Work with other Section Heads within the IT organization to ensure compatibility of all initiatives and acquisitions within and among IT;
• Update Project Portfolio on a monthly basis to report project status to senior staff.
• Assess technology for gap analysis purposes and identify opportunities to better leverage system features and capabilities;
• Perform team skill assessment, gap analysis, and execute positive change through appropriate management and mentorship;
• Manage cross training of technical staff to follow proper operating procedures necessary to maintain the integrity of the network and the technologies involved;
• Define scope and objectives of short-term and long-range projects for IT Operations & Network Services. Confirm that project schedules are up to date and complete.
• Facilitate meetings attended by project team(s), agency management, users and IT staff to discuss specific projects.
• Develop procedures, standards and internal controls for the conduct of work within IT Operations & Network Services. Coordinate with the Chief Information Security Officer to insure compliance with security policies. Monitor compliance and take appropriate action as needed.
• Serves as liaison with vendors. Create Statement of Work and RFP as needed with vendors. Monitor vendor compliance with contracts for services. Resolve problems as needed.
• Manage and automate system reporting and proactive alerting for IT Operations & Network Service; Assist team with optimizing system health monitoring, maintenance and reporting.
• Assist management in the development, interpretation, review, and communication of IT policies, procedures and standards;
• Develop and maintain technical documentation regarding network configurations, operating procedures, and service records. (ex. Visio drawings, Excel spreadsheet, Word documents, etc);
• Facilitate IT Change Control meetings ensuring procedures are followed for the OAG change control process. Keep change control procedures up to date and available for staff.
• Assist management with budgeting, purchasing, strategic planning and human resource related responsibilities;
• Perform the full range of supervisory duties. Perform Annual & Semi Annual performance evaluations for subordinates

Additional Comments Occasional travel and after hours work may be required.

Applicants from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer.

Some positions may require additional credentials or a background check to verify your identity.

Name William Harrison

Telephone

Fax 518-915-7753

Email Address william.harrison@ag.ny.gov

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany, NY 12224

State NY

Zip Code 12224

Notes on ApplyingPreferred method of applying is via e-mail. william.harrison@ag.ny.gov You must include vacancy ID #23939 in subject line.
Please include a cover letter and resume, including the title you are eligible to transfer from.