Review Vacancy
AgencyFinancial System, Statewide
TitleInformation Technology Specialist 1, Ref. #15-36
Occupational CategoryNo Preference
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $41993 to $53606 Annually
Minimum Qualifications This position is open to candidates who are reachable on the Information Technology Specialist 1, G-14, Civil Service eligible list OR have one year of permanent competitive service as an Information Technology Specialist 1, G-14. Candidates reachable on the eligible list may be considered through a canvass and need not apply. This position is also open to NYS employees with one year of permanent, competitive service as an Information Technology Specialist 1, G-14, or to those deemed eligible for transfer under Section 52.6 of the Civil Service Law. The transfer cannot be a second, consecutive transfer resulting in an advancement of more than two grades. In order to qualify for a Section 52.6 transfer, candidates must have one year of permanent competitive service in a qualifing administrative title such as Business Management Assistant, G-14, Internal Auditor, G-14 or Program Research Specialist 1, G-14.
Duties Description The incumbent will be part of the Service Delivery Section of the Statewide Financial System (SFS). This team is responsible servicing SFS customers by analyzing and resolving PeopleSoft system user issues within targeted resolution timeframes.
Specific responsibilities may include but are not limited to the following:
• Answer phone and email inquiries from system users;
• Assist system users and find resolution to issues;
• Support users in the implementation and use of the new system including, but not limited to: screens, access, and reports;
• Identify and analyze common or related problems, make recommendations to technical and business staff for system adjustments to address and resolve;
• Track incidents and responses and analyze solutions to improve responsiveness;
• Prioritize issues and route to appropriate internal or external resources;
• Provide courteous and timely responses to all user inquiries;
• Analyze user inquiries to identify possible training opportunities or system problems with the new Statewide Financial System;
• Prepare work papers to document findings and conclusions;
• Incident management and response;
• Work with technical and functional area experts and others as needed to develop a comprehensive knowledge of system application and development, and business processes;
• Participate in appropriate training, workgroups and agency meetings;
• Establish and maintain a working knowledge of the system’s screens, navigation, procedures, and processing requirements;
• Update and maintain Help Desk support scripts;
• Ad hoc project responsibilities;
• Participate in business process analysis and documentation;
• Assist software developers with documentation of system functionality and customizations; and
• Assist testing team with planning, executing and documenting test scenarios.
Additional Comments You are advised that, should you accept a job offer with SFS, you may be required to be fingerprinted.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PersonnelSFS@budget.ny.gov
Address
Street NYS Division of the Budget
State Capitol
Notes on ApplyingTo apply, please send a cover letter and resume by e-mail, fax, or post office mail. Please include your current Civil Service title and grade and be sure to indicate that you are applying for the position of Information Technology Specialist 1, Ref. #15-36.