Review Vacancy
TitleInsurance Fund Service Specialist 2
Occupational CategoryAdministrative or General Management
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $52293 to $66494 Annually
Appointment Type Contingent Permanent
Minimum Qualifications This is a newly created title, therefore, there is no eligible list established from which to recruit. One year of permanent competitive class service in a title approved by the Department of Civil Service for transfer under Section 70.1 of the Civil Service Law. Examples of eligible titles: Claims Service Representative 1, Compensation Claims Investigator 2, Policyholder Services Representative 1 or Underwriter 1.
Provisional Appointment: Bachelor's degree and two years of experience negotiating solutions and resolving delinquent accounts which includes contacting debtors in person, in writing, or by telephone, disseminating and explaining policies and/or procedures; resolving account problems; or reconciling accounts at an insurance company.
Duties Description This position performs collection activities requiring regular contact with policyholders, insurance brokers, attorneys, accountants, collection agencies, and internal NYSIF departments. May be assigned to specific functions to develop expertise in collections, refunds, and/or policy maintenance and adjustments.
• Responds to policyholders, brokers, accountants, attorneys or internal NYSIF staff regarding cancellation. This may require dealing with difficult customers and/or situations both over the phone and at the service window.
• Explains legal repercussions of cancellation and works to resolve problem. Where appropriate, may allow special terms to bring policy back into good standing. Suppresses cancellations when deemed appropriate.
• Reinstates policies where warranted and puts into cancellation when payment agreements are not adhered to. Updates credit indicators on policy accounts.
• Performs outbound call campaigns on high-dollar accounts to mitigate cancellation.
• Researches credit balance accounts and processes appropriate refund checks to policyholders.
• Works with Underwriting and Premium Audit departments to ensure credit is proper and due.
• Conducts OFAC searches on refund recipients and coordinates with Legal department to address corporate changes.
• Investigates payments appearing in suspense report each day and ensures they are journalized and posted to the correct account.
• Processes write-offs to accounts deemed uncollectable.
• Processes and/or adjusts returned check fees, collection fees, and/or service fees; notifies policyholders of adjustment.
• Researches payments made to NYSIF that have not properly posted to an account.
• Prepares written correspondence in response to inquiries or to notify policyholders of a collection issue.
• Identifies call patterns which may indicate a procedural problem.
• Provides analysis on collection results for internal and external vendors
• Periodically reviews and updates departmental policy & procedure manuals
• Performs special projects relating to the Receivables Management group.
• Researches governmental agency contract bid lists for bidders/awardees that are in-debted to NYSIF.
Additional Comments *** Please be advised this is a repost of the original posting as there was an error in the negotiating unit. If you are interested and have already applied there is no need to reapply.**** If you have not applied and are interested, please send your resume and cover letter to HR@NYSIF.COM and reference the Vacancy Number in the subject line of your email.
Some positions may require additional credentials or a background check to verify your identity.