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Review Vacancy

Date Posted 11/24/15

Applications Due12/07/15

Vacancy ID26075

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Chinese Language) - Multiple Positions - Pending DOB Approval

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $33972 to $41756 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Customer Contact Center

Building 12

City Albany

StateNY

Zip Code12240

Minimum Qualifications Transfer Qualifications: An employee with one-year of permanent competitive service in an appropriate title allocated to Grade 7 or higher may qualify for transfer pursuant to Section 70.1 of the Civil Service Law. Eligible titles include, but are not limited to Office Assistant 2, Grade 9; Office Assistant 2 Customer Service, Grade 9; and Office Assistant 2 Calculations, Grade 9.

Duties Description Standard Duties: As a Senior Employment Security Clerk (CL) assigned to DOL’s Customer Contact Center, you would answer inquiries from the general public received through a variety of communication channels such as telephone and e-mail regarding the Department’s or host agency services and programs. You would log inquiries and keep track of their status in order to ensure timely response and customer satisfaction. You would work under the pressure of continuous public contact; you would conduct interviews with customers to obtain details of the information they are seeking. You would have verbal and written communication with other Department staff in order to resolve customers’ inquiries. You would be expected to provide high quality customer service. You would also use computer terminals for input and retrieval of information. You would be expected to perform these duties in both English and Chinese.

Additional Comments Conditions of Employment: To be considered for appointment, you will be required to pass a Civil Service language exam to demonstrate proficiency in speaking, writing and reading Chinese at a level that will ensure your ability to perform the duties of the
position.

Some positions may require additional credentials or a background check to verify your identity.

Name Lisa Behanna

Telephone (518) 457-1683

Fax (518) 485-9495

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street State Office Campus

Bldg. 12, Rm 565

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID # 26075 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. IF YOU HAVE CURRENT OR PRIOR STATE SERVICE, please include your social security number for employment history verification and/or transfer eligibility.

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