StateJobsNY

NY HELPNo

AgencyGeneral Services, Office of

TitleBSC Representative 2

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $45018 to $54678 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Business Services Center

State Office Campus, Building 5

City Albany

StateNY

Zip Code12226

Minimum Qualifications 70.1 Transfer
One year of permanent competitive or 55 b/c service in a clerical, secretarial or paraprofessional title at salary grade 12 or above and meet transfer eligibility requirements.

Duties Description The incumbent will Provide technical assistance as necessary – ensure staff is reviewing transactions accurately and within specified timelines as outlined in the Standard Work Procedures (SWP), OGS Policies, and applicable NYS Laws, Rules, and Regulations.

• Provide clear direction for problem solving by ensuring staff has access to, and understands, OGS/BSC Policies, SWP, and all available resources.
• Supervise a small team of processors and monitor their work habits (i.e. accuracy, timeliness, quantity, quality, team work, attendance.) Actively coach and provide guidance to team on a consistent basis. In addition, monitor staff performance by conducting timely process confirmations and daily post audit of staff’s work. When necessary and appropriate, take disciplinary action.
• Hold daily huddles to confirm communication with the team that includes current metric information, and identification of current or future problems or issues.
• Incorporate lean principles across all work, follow the WILO (Week in the Life Of) schedule, and perform all duties with a “continuous improvement” mindset, offering ideas and solutions to coworkers.
• Address inquiries from the mailboxes in a timely manner and provide follow through until open items are resolved.
• Answer calls from call center and provide follow through until open items are resolved.
• Work collaboratively with your manager and peers to improve the processes of the BSC.
• Research difficult legal and/or technical information relative to new legislation; interpretation of the State Finance and Civil Service laws; form changes; and system change requests, procedures, and policy directives to determine impact on operations and procedures.
• Resolve difficult processing errors, identify processing system user needs, and other more complex transactions.
• Collaborate in developing and executing test conditions to ensure performance of automated processes and systems in conformance with legislative mandates and department requirements.
• Analyze data and resolve complex auditing problems related to various NYS business practices, including various audit functions and related processes.
• Interact with customers (phone, email, in person) in a respectful, helpful manner, and actively listen to issues and guide them through appropriate solutions.
• Take a lead role in providing the best possible customer service while keeping the BSC’s and the State of New York’s needs in perspective.

Some positions may require additional credentials or a background check to verify your identity.

Name Melissa Fisher

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Offive of General Services, HRM

40th Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on ApplyingPlease submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics and indicate the Vacancy ID number for which you are applying.