Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.
Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 02/04/16

Applications Due02/19/16

Vacancy ID27508

NY HELPNo

AgencyChildren & Family Services, Office of

TitleBusiness Systems Analyst 4

Occupational CategoryOther Professional Careers

Salary Grade27

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $83493 to $102838 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Schenectady

Street Address Human Services Call Center

One Broadway Center, 9th Floor

City Schenectady

StateNY

Zip Code12305

Minimum Qualifications One year of permanent competitive service as a Business Systems Analyst 4

OR

Eligible for 52.6 transfer.

If you are on the Civil Service Eligible List for this title you may receive a canvass letter.

Duties Description
Duties may include but not limited to:

Work as a team member in the Human Services (HS) Call Center.

Responsible for managing a team of Call Center Customer Business Representatives.

Define and implement the business strategies used by the Customer Relations team.

Manage all phases of customer development: analysis, business rules, performance metrics, SLA development and content building.

Responsible for Knowledge Base and Content Management.

Responsible for reaching target performance metrics, customer satisfaction levels and projects schedule deliverables.

Provide status reports to Executive Staff.

Additional duties will be discussed in detail during the interview.

Some positions may require additional credentials or a background check to verify your identity.

Name New York State Office of Children and Family Services

Telephone 518-473-7936

Fax 518-474-0017

Email Address eoajobpostings@ocfs.ny.gov

Address

Street Bureau of Personnel, EOA #16-45 JMF

52 Washington Street, 231 North

City Rensselaer

State NY

Zip Code 12144

 

Notes on ApplyingQualified candidates should send a resume and cover letter giving the Title, Location, and EOA Number of the position being applied for. Please provide your email address and your work, home and cell phone numbers. In order to qualify you for the position when you have current or prior New York State employment, you may be contacted by OCFS Personnel for your social security number to confirm your employment history.

Printable Version