Review Vacancy
AgencyWorkers' Compensation Board
TitleBusiness Systems Analyst 1/ Business Systems Analyst Trainee 1 WCB items#2583, 2584
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $39713 to $66494 Annually
Minimum Qualifications Interested candidates must be a current NYS employee eligible to transfer under Section 52.6 or 70.4 of the Civil Service Law
-OR-
Interested candidates must be reachable on the BSA 1 or appropriate Civil Service eligible list (PATT, PCO).
To be eligible to transfer under Section 52.6, candidates must have one year of permanent Competitive service in a qualifying title allocated to a grade 16 or higher.
To be eligible to transfer under Section 70.4, candidates must have one year of permanent competitive service in a position allocated to a SG-11 or higher, possess a bachelor’s degree and have standing on the Professional Career Opportunities (PCO) eligible list.
Candidates may be required to serve a 2-year traineeship that leads to the grade 18 position. The traineeship would include SG-13 Trainee 1 and SG-14 Trainee 2. After successful completion of the two year traineeship the incumbent will advance to the SG-18 level.
Duties Description • Working with external stakeholders support, identify “pain points” associated with the supported applications.
• Create process models to recommending changes/enhancements to existing processes and functionality and also, working with business owners, for future versions of the supported programs.
• Support testing of both current and future functionality and processes.
• Assists in development and deployment of user support materials for supported applications, including training materials, procedure manuals and other implementation artifacts.
• Assists both external stakeholders (providers, payers, attorneys, claimants) and internal stakeholders utilizing Board applications; initially including the medical portal and virtual hearings. Assistance could be via centralized email or telephone contacts elevated from the HSCC.
• Assists with handling of registrations for external stakeholders requesting access to Medical Portal. This would include contact to Payers who have not registered and assisting them with registration. In the future, if provider use was mandatory, this would include health care providers and managing any waiver/hardship process for health care providers.
• Work closely with the Medical Portal Business owner and virtual hearings the Chief of Adjudication and General to identify issues/concerns that are being communicated from the stakeholder community.
• Assist in the ongoing development of Board stakeholder facing technologies by, (1) cataloging user identified needs and issues and (2) supporting testing for new releases Board systems.
• Assists Staff Development in training of internal staff related to the medical portal and virtual hearings as well as procedure changes. This could include speaking and demonstrating the application at conferences and in webinars.
• Assists Communication, Education, and Outreach with development of external training and communication. This may include the development of materials or supplying the information necessary for development of materials.
• Provide support for other systems as requested and handle level one service request tickets for legacy systems.
Additional Comments This position can also be filled via the Professional Career Opportunities (PCO) Civil Service eligible list.
Some positions may require additional credentials or a background check to verify your identity.
Address
Street Human Resources Office, Room 133
328 State Street
Notes on ApplyingQualified candidates should send a letter of interest and resume which lists your actual Civil Service title, salary grade and specific verifiable information as to how you meet the minimum qualifications to be eligible to apply for this position. Please send your application to HRM@WCB.ny.gov (email applications are preferred). It is important that you reference the WCB Items #2583, 2584, in the subject line of your email to ensure receipt of your application. (Please do not reference the Vacancy ID No.)