Review Vacancy
TitleOffice Assistant 2 (Customer Service) Spanish Language - Gr. 9 - Hempstead
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $33972 to $41756 Annually
50 Clinton Street, Suite 400
Minimum Qualifications TRANSFER QUALIFICATIONS: One year of permanent competitive service in an appropriate title such as: Office Assistant 2, Grade 9; Office Assistant 2 (Calculations), Grade 9; Office Assistant 2 (Stores/Mail), Grade 9; Office Assistant 2 (Keyboarding), Grade 9; and Sr. Employment Security Clerk, Grade 9.
Duties Description STANDARD DUTIES: As an Office Assistant 2 (Customer Service), you would have constant communication with various individuals to field questions, elicit and convey information, and resolve issues. Duties include responding in various forms (verbal and written) to questions from the general public or others concerning the operation of the unit or program area and/or to explain and interpret agency rules, regulations, policies, or procedures; resolving work problems and work related problems such as settling complaints from difficult clients; interviewing clients to obtain detailed information to perform tasks such as completing forms, records, or documents and determining the appropriate course of action based on that information; evaluating documentation and pursuant to that evaluation, issue permits, licenses and other official permissions based on established guidelines, standards, procedures, laws, rules and regulations; performing an initial assessment of applicant eligibility for program services or for the validity of claims; explaining reasons for agency determinations; resolving complaints or problems; contacting various people to obtain information to make proper determinations; contacting clients, applicants and others to set up interviews, hearings or similar interactions; and determining and collecting fees.
Additional Comments All candidates must submit a resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by August 31, 2016 and submitted via email to labor.sm.personnel.jva@labor.ny.gov or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12240.
Some positions may require additional credentials or a background check to verify your identity.
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street State Office Campus - Personnel
Building 12, Room 561
Notes on ApplyingAll candidates must submit a resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by August 31, 2016 and submitted via email to labor.sm.personnel.jva@labor.ny.gov or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12240.
Please include the title, location and vacancy ID # you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. IF YOU HAVE CURRENT OR PRIOR STATE SERVICE, please include your social security number for employment history verification and/or transfer eligibility.