StateJobsNY

NY HELPNo

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Hourly) - Albany

Occupational CategoryOther Professional Careers

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $16.27 to $16.27 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address DEWS Office

Building 12

City Albany

StateNY

Zip Code12240

Minimum Qualifications Candidates must have:

1. An Associate’s Degree or 60 college semester hours and one year of work experience in customer service*
2. Or a High School diploma or GED and three years of work experience, one year of which must be in customer service*

*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience may include call center agent, caseworker, customer service representative, sales representative providing information, or telemarketer. Non-qualifying experience includes cashier, fast-food worker, gas station attendant, or security guard.

Duties Description : As an hourly Senior Employment Security Clerk assigned to DEWS, incumbents will perform a variety of functions related to the processing and review of applications. They will correspond with claimants, employers, and other units and agencies to resolve discrepancies and answer questions concerning the operation of the program. Incumbents will also assist with various office functions.

Additional Comments All candidates must submit a resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by September 6, 2016 and submitted via email to labor.sm.personnel.jva@labor.ny.gov or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12240.

Some positions may require additional credentials or a background check to verify your identity.

Name Bonny O'Mara

Telephone 518-457-6754

Fax 518-485-9495

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street State Office Campus - Personnel

Building 12, Room 561

City Albany

State NY

Zip Code 12240

Notes on ApplyingAll candidates must submit a resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by September 6, 2016 and submitted via email to labor.sm.personnel.jva@labor.ny.gov or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12240.

Please include the title, location and vacancy ID # you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. IF YOU HAVE CURRENT OR PRIOR STATE SERVICE, please include your social security number for employment history verification and/or transfer eligibility.