StateJobsNY

NY HELPNo

AgencyLabor, Department of

TitleOffice Assistant 2 (Customer Service) - Gr. 9 - Haverstraw

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $33972 to $41756 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Rockland

Street Address DEWS Office

37 West Broad Street

City Haverstraw

StateNY

Zip Code10927

Minimum Qualifications TRANSFER QUALIFICATIONS: One year of permanent competitive service in an appropriate title such as: Office Assistant 2, Grade 9 (title change from Clerk 2; Office Assistant 2 (Calculations), Grade 9 (title change from Calculations Clerk 2); Office Assistant 2 (Stores/Mail), Grade 9 (title change from Senior Mail and Supply Clerk); Office Assistant 2 (Keyboarding), Grade 9 (title change from Keyboard Specialist 2 and Sr. Data Entry Machine Operator); and Sr. Employment Security Clerk, Grade 9.

Duties Description STANDARD DUTIES: As an Office Assistant 2 (Customer Service), you would have constant communication with various individuals to field questions, elicit and convey information, and resolve issues. Duties include responding in various forms (verbal and written) to questions from the general public or others concerning the operation of the unit or program area and/or to explain and interpret agency rules, regulations, policies, or procedures; resolving work problems and work related problems such as settling complaints from difficult clients; interviewing clients to obtain detailed information to perform tasks such as completing forms, records, or documents and determining the appropriate course of action based on that information; evaluating documentation and pursuant to that evaluation, issue permits, licenses and other official permissions based on established guidelines, standards, procedures, laws, rules and regulations; performing an initial assessment of applicant eligibility for program services or for the validity of claims; explaining reasons for agency determinations; resolving complaints or problems; contacting various people to obtain information to make proper determinations; contacting clients, applicants and others to set up interviews, hearings or similar interactions; and determining and collecting fees.

Additional Comments All candidates must submit a resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by September 26, 2016 and submitted via email to labor.sm.personnel.jva@labor.ny.gov or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12240.

Some positions may require additional credentials or a background check to verify your identity.

Name Bonny O'Mara

Telephone 518-457-6754

Fax 518-485-9495

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street State Office Campus - Personnel

Building 12, Room 561

City Albany

State NY

Zip Code 12240

Notes on ApplyingAll candidates must submit a resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by September 26, 2016 and submitted via email to labor.sm.personnel.jva@labor.ny.gov or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12240.

. Please include the title, location and vacancy ID # you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. IF YOU HAVE CURRENT OR PRIOR STATE SERVICE, please include your social security number for employment history verification and/or transfer eligibility.