StateJobsNY

NY HELPNo

AgencyState Comptroller, Office of the

TitleOffice Assistant 2 (Customer Service)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $33972 to $41756 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 90 State Street

City Albany

StateNY

Zip Code12236

Minimum Qualifications Interested candidates must be reachable on the Office Assistant 2 (Customer Service) eligible list or eligible to transfer under Section 70.1 of the Civil Service Law.
To be eligible for a 70.1 transfer, candidates must have one year of permanent competitive service in a qualifying title allocated to a salary grade 7 or above.

Duties Description Completes various mathematical computations that pertain to the Retirement and Social Security Law, the Comptroller’s Rules and Regulations, and Retirement System process and procedures, and explains and interprets the results by phone or email to members, retirees, union representatives, retiree organization representatives, financial planners, attorneys, accountants, legislators and their staff and other interested parties.
Computes calculations pertaining to member and pensioners involving a variety of topics including loans, service credit, final average salary, etc.;
• Prepares and completes member and pensioner reports by collecting and displaying data;
• Uses MEBEL system as well as various databases to obtain and compute customer and Retirement System information as necessary;
• Operates office equipment such as photocopiers, calculators, computers, printers and faxes as necessary to ensure information is compiled and relayed to appropriate staff and/or customers in a timely manner;
• Responds to basic incoming telephone calls from customers pertaining to matters involving complex calculations, as necessary;

Serves as a liaison between the caller and processing bureau representatives when inquiries are case specific or require a service commitment that requires more than calculations:
• Completes blue slips summarizing the questions and/or comments from customers that need to be relayed to the processing units for review and/or response
Participates in special projects at the request of management:
• Completes benefit projections per member request that involve mathematical computations involving arrears, service credit and final average salary;
Provides pre-service support to Information Representatives to help ensure timely and thorough service:
• Assists Information Representatives at the Call Center and/or the Information Office, pre-screening customers with scheduled interviews by ascertaining their needs and resolving their basic questions, including those pertaining to projected loan balances, service credit accumulations, and final average salary calculations;
Processes requests from members and other interested parties for Retirement Systems’ forms and literature consisting of nearly 100 different booklets and brochures:
• Take down information obtained from customers via telephone including their name, address and literature requested, and relays this information to clerical staff for distribution.

Additional Comments Desired Competencies
• Exhibits excellent interpersonal skills with staff and customers.
• Performs tasks accurately and within specific time frames.
• Possesses a working knowledge of computational equipment such as computer terminals and calculators, as well as experience with fax machines and photocopiers.
• Demonstrates the ability to perform complex mathematical calculations as necessary.
• Capable of acquiring, comprehending and relating information to customers as necessary.

Some positions may require additional credentials or a background check to verify your identity.

Name Janelle A. Manzer

Telephone (518) 474-5182

Fax (518) 486-6723

Email Address recruit@osc.state.ny.us

Address

Street 110 State Street

City Albany

State NY

Zip Code 12236

Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.state.ny.us no later than October 5, 2016. Please reference Item #7945,7974– GOER-JAM when responding.
When responding, please include the reference number and letters listed in this section. (The GOER ID # should not be included).