StateJobsNY

NY HELPNo

AgencyCivil Service, Department of

TitleEmployee Benefits Representative 1/Trainee

Occupational CategoryAdministrative or General Management

Salary GradeNS

Bargaining UnitM/C - Management / Confidential (Unrepresented)

Salary RangeFrom $41357 to $64409 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 5:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Swan Street Core 1 Building

Empire State Plaza

City Albany

StateNY

Zip Code12239

Minimum Qualifications Employee Benefits Representative 1, SG-18: eligible for a 52.6 transfer.

Employee Benefits Representative Trainee 1, NS: reachable on the Department of Civil Service’s PATT eligible list (Department of Civil employees only), reachable on the PCO eligible list, eligible for a Section 70.1 or 70.4 transfer, or 55-b/c eligible (Must have Bachelor’s Degree and 55b/c designation letter to qualify)

Duties Description Incumbents in this position within the Program Administration Unit participate in the administration of the New York State Health Insurance Program (NYSHIP) by providing guidance, instruction, assistance, and information to client agencies and enrollees verbally and in written form. This includes responding to inquiries regarding law, regulations, policy and administration of NYSHIP, including benefit and claims assistance. The incumbent will also conduct seminars on benefits, policies and procedures. Travel across the State may be required. The incumbent will have frequent contact with members of NYSHIP, including State employees, employees of local government agencies that participate in NYSHIP, and other individuals who are impacted by NYSHIP. The incumbent will also have responsibility for:

• Providing general and specific NYSHIP program, enrollment and eligibility information in person or by phone to HBAs, enrollees, or other applicable parties in State agencies or NYSHIP participating public employers.
• Explaining and interpreting applicable rules, regulations, polices and/or procedures in person or by phone to HBAs, enrollees, or other parties in State agencies or NYSHIP participating public employers.
• Using developed metrics and reporting to ensure unit workflow is meeting minimum standards and developing strategies to improve staff performance.
• Researching complex cases needing interpretation and consideration from other units within EBD.
• Serving as a liaison for intradepartmental and external agencies to resolve NYSHIP member issues.
• Managing unit workflow and provide direction for first-level supervisors.
• Providing analysis of prepared monthly narrative and statistical reports to assist management decision making.
• Drafting customized correspondence to address complex and escalated requests from enrollees and HBAs.
• Answering complex and escalated questions posed by subordinates, enrollees, HBAs and/or their representatives regarding rules and regulations of NYSHIP.
• Testing and providing feedback of NYBEAS system changes.

Additional Comments AUTHORIZATION TO FILL THIS POSITION IS PENDING DIVISION OF BUDGET APPROVAL

Some positions may require additional credentials or a background check to verify your identity.

Name Leslie Wolf

Telephone 518 473-4306

Fax 518 473-4331

Email Address resumes@cs.ny.gov

Address

Street Empire State Plaza

Agency Building 1

City Albany

State NY

Zip Code 12239

Notes on ApplyingPlease include the vacancy ID number in your cover letter or subject line of your email.