StateJobsNY

NY HELPNo

AgencyTeachers' Retirement System

TitleOffice Assistant 2 (Calculations) 1870

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitCSEA Local 658 (NYS Teachers’ Retirement System)

Salary RangeFrom $34849 to $43522 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 10 Corporate Woods Drive

City Albany

StateNY

Zip Code12211

Minimum Qualifications EITHER 1) Reachable on the Civil Service eligible list (if you are on the eligible list for this title, you will automatically be canvassed for this position if your score is reachable for potential appointment); OR 2) Eligible for reassignment by virtue of having permanent competitive service as an Office Assistant 2 (Calculations) (Grade 9); OR 3) Eligible for transfer under the provisions of Section 70.1 of Civil Service Law by virtue of having one year of permanent competitive service in an appropriate title.

Duties Description The job duties include but are not limited to the following:
-Process transfer-in requests.
-Answer telephone inquiries as well as review and process member, districtor retirement system correspondence relating to a member's service credit.
-Maintain control of the unit's workloads including members' records, newcorrespondence, annuity balances and deficit payments.
-Assist with various transfer-in/RIS duties including providing serviceinformation to members and/or school districts via the telephone and/orwritten correspondence.
-Serve as a backup for each function within the unit and perform necessaryfunctions as required within the Department.
-Performs other assigned tasks consistent with the Civil ServiceClassification Standards for the title.
-The position may also be deployed to other department units depending onwork priorities and/or the Member Relations Division's development/crosstraining plan.

Additional Comments Knowledge and commitment to the system's Vision and Mission, as well as a commitment to adhere to each of the NYSTRS Values, namely: Integrity, Excellence, Respect, Resourcefulness, Diversity, Diligence, and Balance.
-Excellent customer relations skills, including the ability to be empathetic andapproachable while maintaining a professional demeanor.
-The ability to communicate orally and in writing with others to request andgive information.
-A dedication to continuous learning, including regular job rotations, and awillingness to accept and implement organizational change as it occurs.
- Detailed oriented, the ability to process work following unit's procedures
while being willing to suggest modifications that might improve the process.
-The ability to exercise good situational judgment, flexibility, and tactfulness in dealing with internal and external customers.
-Commitment to providing exceptional customer service
-Excellent communication and interpersonal skills

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resource Department

Telephone 518-447-2906

Fax 518-447-2634

Email Address strsrecruitment@nystrs.org

Address

Street 10 Corporate Woods Drive

City Albany

State NY

Zip Code 12211

Notes on ApplyingYou will find a link to the employment application on the NYSTRS website (NYSTRS.org > About Us > Employment Opportunities). Please note that resumes will not be accepted as a substitute, in whole or part, for a completed application.
Inquiries regarding vacancy postings, minimum qualifications, or application procedures may be made by email to strsrecruitment@nystrs.org. You can reach us by phone at (518) 447-2906.