Review Vacancy
TitleInsurance Fund Services Specialist 1/Trainee 1/Trainee 2
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $37710 to $56888 Annually
Minimum Qualifications Insurance Fund Services Specialist 1 (SG-14): Reachable on the current Civil Service list used for filling this title or one year of permanent, competitive class service in a title approved by the Department of Civil Service for transfer under Section 70.1 of the Civil Service Law. Examples of eligible titles include: Accountant Aide, Labor Services Representative.
Insurance Fund Services Specialist Trainee 1 (SG-11): Reachable on the current Civil Service list used for filling this title or one year of permanent, competitive class service in a title approved by the Department of Civil Service for transfer under Section 70.1 of the Civil Service Law. Examples of eligible titles include: Assistant Claims Services Representative, Tax Technician 1, Taxpayer Services Specialist 1, Tax Compliance Representative 1, Tax Compliance Agent 1.
Duties Description Under the general direction of an Insurance Fund Services Specialist 2, performs collection activities requiring regular contact with policyholders, insurance brokers, attorneys, accountants, collection agencies, and internal SIF departments. Positions respond to policyholders, brokers, accountants, attorneys or internal SIF staff regarding cancellations; interact with difficult customers and/or situations both in-person and over the phone; explain legal repercussions of cancellation and work to resolve problem; reinstate policies when warranted and place into cancellation when payment agreements are neglected; update credit indicators on policy accounts; research credit balance accounts and process appropriate refund checks to policyholders; work with Underwriters and Insurance Premium Auditors to ensure credit is proper and due; conduct searches on refund recipients and coordinate with legal to address corporate changes; process write-offs to accounts deemed uncollectable; process and/or adjust returned check fees, collection fees, and/or service fees; notify policyholders of adjustment; research payments made to SIF that have not properly posted to an account; and prepare written correspondence in response to inquiries or to notify policyholders of a collection issue.
Additional Comments You must be a current state employee to be eligible for permanent appointment to this position.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
Some positions may require additional credentials or a background check to verify your identity.