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Review Vacancy

Date Posted 06/23/17

Applications Due07/10/17

Vacancy ID41776

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Spanish Language) - Albany

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $33972 to $41756 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Customer Contact Center

Building 12, State Office Building Campus

City Albany

StateNY

Zip Code12240

Minimum Qualifications MINIMUM QUALIFICATIONS
Note: Employees reachable on the Senior Employment Security Clerk (SL) Civil Service eligible list will be canvassed and should not respond to this posting. This vacancy posting is for the purposes of notifying individuals about transfer opportunities.
Minimum Qualifications for Appointment: Current New York State Department employee with one year or more of permanent, contingent-permanent or 55 b/c service as a Senior Employment Security Clerk (SL); OR current New York State employee with one year or more of permanent, contingent-permanent or 55 b/c service in a position allocated to a Grade 07 or above and eligible for transfer under section 70.1 of the Civil Service Law.
Note: A comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at www.careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm.
Minimum Qualifications for Provisional Appointment:
Promotional:
One year of permanent competitive, non-competitive, or labor class service in a clerical, or keyboarding position allocated to Grade 5 or higher as an employee of the New York State Department of Labor.
Open Competitive:
An associate’s degree or 60 college semester credit hours AND one year of full time work experience in customer service**
OR
A high school diploma or GED AND three years of full time work experience, one year of which must be in customer service**
Qualifying experience may include: call center agency, customer service representative, sales representative providing information, bank teller, or telemarketer.
Non-qualifying experience includes: cashier, fast-food worker, gas station attendant, clerk, or security guard.
**Civil Service defines customer service as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position.

Duties Description STANDARD DUTIES:
As a Senior Employment Security Clerk (SL) assigned to DOL’s Customer Contact Center, you would answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs. You would log inquiries and keep track of their status in order to ensure timely response and customer satisfaction. You would work under the pressure of continuous public contact; you would conduct interviews with customers to obtain details of the information they are seeking. You would have verbal and written communication with other Department staff in order to resolve customers’ inquiries. You would be expected to provide high quality customer service. You would also use computer terminals for input and retrieval of information. You would be expected to perform these duties in both English and Spanish.

Additional Comments Conditions of Employment: To be considered for appointment you will be required to pass a Civil Service language exam to demonstrate proficiency in speaking, writing and reading Spanish at a level that will ensure your ability to perform the duties of the position.

Some positions may require additional credentials or a background check to verify your identity.

Name maureen Mehan

Telephone 518-457-1020

Fax 518-485-9495

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street State Office Campus - Personnel

Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #41776 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. IF YOU HAVE CURRENT OR PRIOR STATE SERVICE, please include your social security number for employment history verification and/or transfer eligibility.

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