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Duties Description Working under direct supervision of the DEC Division of Forest Protection, serve as dispatcher for emergency and non-emergency calls from officers and the general public. Most calls are primarily directed to the mission of the DEC. Additionally, obtain necessary information from callers in order to initiate assistance; serve as radio dispatcher of police resources; perform clerical, administrative and other duties related to the dispatch center service. Candidates must be able to communicate and work well with other dispatchers and the public.
Work conditions include: sitting or standing for extended periods of time with headset on while monitoring computer screens; entering information using a computer keyboard; coordinating eye/hand movements while handling calls for the efficient use of radios and computers; speaking calmly and clearly in order to elicit information and giving instructions to a continuous flow of callers under stress; listening carefully to clearly understand caller information; making responsible judgments where timing is critical; and working within hearing distance of other dispatchers working under similar conditions.
Additional Comments Positions offered are for long-term, year-round employment - there is no opportunity for partial year work. Overtime and holiday work is required. Shifts are bid by seniority and will likely include nights and weekends. Must be available for emergency response. Must undergo a background investigation prior to appointment that will include fingerprints. Candidate is required to pay fingerprint fee. Overtime may be required. Weekends and holidays may be required.
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