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SOC, Building 12
Minimum Qualifications MINIMUM QUALIFICATIONS:
60 or more college semester credit hours AND one year of full-time work experience in customer service; *
Or a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. *
* Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
Duties Description STANDARD DUTIES:
As a Senior Employment Security Clerk in the Unemployment Insurance Division, your duties would include any of the following: taking phone calls from unemployment insurance claimants; communication with Department staff to resolve discrepancies and answer questions; entering, updating and retrieving information from systems; provide office support, screen and refer telephone calls to appropriate staff, be responsible for the preparation of a variety of documents, databases and correspondences using various Microsoft Office applications; and other clerical duties as needed.
Some positions may require additional credentials or a background check to verify your identity.
Harriman State Campus, Building 12, Room 561
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to firstname.lastname@example.org. Please include the title, location and vacancy ID #58688 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.