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Review Vacancy

Date Posted 09/06/18

Applications Due09/20/18

Vacancy ID58688

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Hourly) - Albany

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $17.27 to $17.27 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address NYS Department of Labor

SOC, Building 12

City Albany

StateNY

Zip Code12240

Minimum Qualifications MINIMUM QUALIFICATIONS:

60 or more college semester credit hours AND one year of full-time work experience in customer service; *

Or a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. *

* Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.

Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.

Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.

Duties Description STANDARD DUTIES:

As a Senior Employment Security Clerk in the Unemployment Insurance Division, your duties would include any of the following: taking phone calls from unemployment insurance claimants; communication with Department staff to resolve discrepancies and answer questions; entering, updating and retrieving information from systems; provide office support, screen and refer telephone calls to appropriate staff, be responsible for the preparation of a variety of documents, databases and correspondences using various Microsoft Office applications; and other clerical duties as needed.

Additional Comments Work hours will be discussed at the time of interview.

Some positions may require additional credentials or a background check to verify your identity.

Name Tina Brownell

Telephone 518-457-1020

Fax E-Fax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street New York State Department of Labor

Harriman State Campus, Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #58688 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.

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