StateJobsNY

NY HELPNo

AgencyTemporary and Disability Assistance, Office of

TitleOffice Assistant 2 (Customer Service)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $36051 to $44311 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Employment and Income Support Programs

40 N. Pearl Street

City Albany

StateNY

Zip Code12243

Minimum Qualifications Eligible for a lateral transfer or eligible for a 70.1 transfer by having one year of permanent, competitive service in an appropriate title.

OR

Reachable on the appropriate eligible list in Albany.

Duties Description This Office Assistant 2 position is located in the Supplemental Security Income (SSI) State Supplement Bureau, within Employment and Income Support Programs. The incumbent will serve as the team leader for the Scanning and Distribution Unit. The incumbent will supervise Office Assistant 1's (OA-1’s).

Duties of the position will include, but are not limited to:

• Monitoring the scanning and e-fax in-boxes;
• Moving incoming correspondence to proper folders to be worked on;
• Scanning incoming correspondence;
• Maintaining an archive of faxes and e-mails;
• Prioritizing and assigning work items on a daily basis; and
• Directing correspondence to internal and external resources as necessary (i.e., Social Security Administration, Medicaid, Supplemental Nutrition Assistance Program).

Additional Comments Appointment will be contingent upon the Division of the Budget approval to fill. You must be a current NYS employee to apply for this position. A full-time, permanent appointment will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title.

REMARKS:
***Candidates should reference posting #18-175 when submitting your application.*** If submitting electronically, please reference posting #18-175 as part of your subject line.

Some positions may require additional credentials or a background check to verify your identity.

Name Recruitment Unit

Telephone (518) 402-3991

Fax (518) 474-9374

Email Address jobpostings@otda.ny.gov

Address

Street 40 North Pearl Street, 12B

City Albany

State NY

Zip Code 12243

Notes on ApplyingTo apply, please send a cover letter and resume. Include a current, Civil Service title and grade level and clearly state how you meet the minimum qualifications.

You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position.

Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.

If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.

In accordance with state law, Governor’s Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact the Office of Equal Opportunity Development in Albany at (518) 473-8555 or in New York City at (212) 961-8216.