Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.
Minimum Qualifications Eligible for a lateral transfer, or a 70.1 transfer by having one year of permanent competitive or 55 b/c service in an appropriate title.
Reachable on the appropriate eligible list in Albany.
Duties Description These full-time Office Assistant 1 positions are located in the SSI State Supplement Program (SSP) Bureau within Employment and Income Support Programs (EISP). The Customer Support Center (CSC) of SSP provides customer service during regular business hours, and serves as the primary point of contact for the approximately 672,000 SSP recipients.
Duties for these positions include, but are not limited to the following:
• Answering the telephones following CSC Unit protocols;
• Entering data from calls into SSP system;
• Initiating the mailing of documents to recipients/provider agencies;
• Escalating issues to supervisor/Work Units as needed;
• Directing recipients to internal or external resources as necessary (i.e., Social Security Administration, Medicaid, Supplemental Nutrition Assistance Program);
• Creating work items for the work units; and
• Assisting other units as necessary.
Additional Comments Appointments are contingent on Division of the Budget approval to fill. Full-time, permanent appointments will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to these titles.
***Candidates should reference posting #18-198 when submitting your application.*** If submitting electronically, please reference posting #18-198 as part of your subject line.
Some positions may require additional credentials or a background check to verify your identity.
Notes on ApplyingTo apply, please send a cover letter and resume. Include a current, Civil Service title and grade level and clearly state how you meet the minimum qualifications.
You may be required to provide acceptable proof of education, experience, credential and/or license to demonstrate that you meet the minimum qualifications for appointment to this position.
Applicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.
If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.
In accordance with state law, Governor’s Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate against disabled individuals. If you are disabled and require reasonable accommodation at the time of the interview, please contact the Office of Equal Opportunity Development in Albany at (518) 473-8555 or in New York City at (212) 961-8216.