Minimum Qualifications Candidates must have an Associate’s Degree or 60 college semester credit hours and one year of work experience in customer service;* OR a high school diploma or GED and three years of work experience, one year of which must be in customer service.*
* Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience may include call center agent, caseworker, customer service representative, sales representative providing information, or telemarketer. Non-qualifying experience includes cashier, fast-food worker, gas station attendant, or security guard.
Duties Description As a Senior Employment Security Clerk assigned to the Unemployment Insurance Appeal Board, you would perform a variety of functions related to the processing of unemployment insurance hearings and appeals. You would instruct the public on the rules and regulations of the Unemployment Insurance Appeal Board regarding hearings. You would prepare notices of hearings and mail notices of decisions to the public including attorneys and representatives. You would act as the receptionist for the office answering phone calls concerning unemployment insurance hearings, and directing calls as needed. You would greet parties and attorneys attending hearings, and would contact language translation services as needed. You would also use computer terminals for input and retrieval of information.
Some positions may require additional credentials or a background check to verify your identity.
Bldg. 12, Rm 565