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Review Vacancy

Date Posted 07/25/16

Applications Due08/08/16

Vacancy ID31797

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Creole Language) Gr. 9 (hourly) - Troy (Two Vacancies)

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $16.27 to $16.27 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Unclassified Service

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Rensselaer

Street Address Troy Atrium

49 Fourth St

City Troy

StateNY

Zip Code12180

Minimum Qualifications MINIMUM QUALIFICATIONS
An Associate's Degree or 60 college semester credit hours and one year of work experience in customer service* or a high school diploma and three years of work experience one year of which must be in customer service*.

*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.

If you are considered for appointment to a “Creole (Haitian) Language” position, you will be required to demonstrate proficiency in Creole (Haitian) at a level that would assure your ability to perform the duties of the position properly.

Duties Description Standard Duties: As a Senior Employment Security Clerk (Creole (Haitian) Language), you would perform a variety of functions related to accepting, processing and certifying claims for unemployment insurance benefits. You would work continuously with the public contact; you would conduct telephone interviews with claimants to obtain detailed information quickly and efficiently identifying issues related to entitlement and eligibility for benefits. You would also respond to unemployment insurance inquiries and process claims related documents. You would also use computer terminals for input and retrieval of information. As a Senior Employment Security Clerk (Creole (Haitian) Language) you would be expected to perform all of these duties in English and Creole (Haitian).

Additional Comments Work hours will be discussed at interview.
55b/c candidates are eligible to apply.

**Please note - Language is Haitian Creole

Some positions may require additional credentials or a background check to verify your identity.

Name Angel Nunez

Telephone 518-457-5808

Fax 518-485-9495 (Our office cannot accept e-faxes)

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street NYS Dept. of Labor - Personnel Office

State Campus, Bldg. 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID # 31797 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.

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