Review Vacancy
AgencyInformation Technology Services, Office of
TitleProject Coordinator, NS (equated to SG-25), Ref. #30515
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $0 to $96732 Annually
Minimum Qualifications Eight years of professional experience in information technology; a minimum of five years’ experience supporting and maintaining a Cisco Unified Communications environment, and at least one year of supervisor experience.
• Associate’s degree in a computer related field may substitute for two years of experience.
• Bachelor’s degree in a computer related field may substitute for four years of experience.
• Master’s degree in a computer related field may substitute for an additional year.
• PhD in a computer related field may substitute for two additional years.
Preferred Qualifications:
• Experience with Wire Shark or other related packet analyzers
• Capacity planning for SIP and PRI trunking facilities
• Familiarity with E-911 concepts, terminology and configuration
• Strong analytical trouble-shooting skills for call path issues
• Working knowledge of the TCP/IP protocol and IP subnet hierarchy
• Working knowledge of SIP protocol
Duties Description The New York State Office of Information Technology Services was established by the Administration in 2012 to consolidate IT service delivery to all New York State Agencies. Historically, information technology systems, applications, and solutions were developed and deployed within individual state agencies for specific programs or regions. This has presented ITS with the opportunity to lead the nation in serving citizen, businesses, and visitors through consolidated technology services. We believe our employees are our most important asset in achieving this and seek innovative, energetic individuals to contribute to this effort. We work as one connected community of technology professionals with opportunities for our employees to build new skills, achieve a higher degree of mastery, and take on bigger challenges. We look for innovative solutions that anticipate our partners’ needs, extending into the “foreseeable future” the technologies we provide today. We maintain a working environment that empowers our employees to think and act creatively in the best interest of our organization and our customers. We are committed to a set of core values that drives how we approach our solutions:
• Leadership and Excellence
• Empowerment and Partnership
• Innovation and Creativity
• Accountability, Integrity, and Ownership
• Teamwork and Collaboration
• Customer Service and satisfaction
Duties Description:
Under the direction of an Information Technology Specialist 4, SG-25, the incumbent will assist in the implementation of the UniteNY Voice Over IP and IP telephony initiative to replace the existing State Office PBX, and Centrex environments. The incumbent will be responsible for advanced analysis, engineering, implementation, and support of technologies within the UniteNY IP telephony and collaborative applications environment. UniteNY is an executive initiative intended to modernize and streamline the State’s communication infrastructure. The UniteNY environment has grown to support statewide customers, two data centers that are geographically separated and a highly complex core infrastructure.
Duties include, but are not limited to, the following:
• Providing 24x7x365 level 3 technical support for UniteNY UC application, infrastructure, and other related systems.
• Leading the troubleshooting for complex UC application issues or wide-scale outages.
• Assisting level 1 and level 2 staff with troubleshooting as well as providing knowledge transfer and cross training to level 1 and level 2 staff.
• Interfacing with other ITS business units as well as 3rd party service providers for support and troubleshooting UC application issues.
• Monitoring and trending of the UniteNY UC environment. This includes actionable items resulting from system alerts or statistics showing abnormal activity relative to established trends.
• Coordinating and performing quarterly UniteNY systems failover / DR testing.
• Researching, testing, coordinating, and performing UniteNY application system updates to address security vulnerabilities, user impacting bugs, new feature/functionality availability, and product lifecycles.
• Working with project management, customer contacts, and other ITS business units to identify business requirements and the appropriate ITS unified communications solution to meet the customer’s requirements.
• Working with other ITS business units to ensure timely, complete, and appropriate delivery of services to UniteNY UC application users:
• Performing full range of supervisory responsibilities.
• Implementing UniteNY UC services. This includes:
o Bulk provisioning of user accounts, IP telephones, and other UniteNY UC resources.
o Coordinating with vendors, customers, customer IT contacts, and project management team when migrating from other phone systems to the UniteNY IP telephony environment.
o Managing the UniteNY IP telephony dial plan, which may include custom dialing configuration based upon customer needs on a per location basis.
o Preparing and maintaining UniteNY UC system documentation, including end user application instructions and detailed written technical procedures and reports.
o Leading the preparation and maintenance of system documentation, including detailed written technical procedures and reports.
Additional Comments Some positions may require fingerprinting.
Some positions may require additional credentials or a background check to verify your identity.