StateJobsNY

NY HELPNo

AgencyLabor, Department of

TitleSenior Employment Security Clerk - Gr. 9 - Albany (Two Vacancies)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $33972 to $41756 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Customer Contact Center

Building 12, State Office Building Campus

City Albany

StateNY

Zip Code12240

Minimum Qualifications MINIMUM QUALIFICATIONS


Note: Employees reachable on the Senior Employment Security Clerk Civil Service eligible list will be canvassed and should not respond to this posting. This vacancy posting is for the purposes of notifying individuals about transfer opportunities.

Minimum Qualifications for Appointment: Current New York State Department of Labor employee with one year or more of permanent, contingent-permanent or 55 b/c service as a Senior Employment Security Clerk; OR current New York State employee with one year or more of permanent, contingent-permanent or 55 b/c service in a position allocated to a Grade 07 or above and eligible for transfer under section 70.1 of the Civil Service Law.

Note: A comprehensive list of titles approved for transfer to Senior Employment Security Clerk is available through Civil Service GOT-IT at www.cs.ny.gov.

Individuals who are 55 b/c are encouraged to apply to this posting.

Duties Description STANDARD DUTIES:

As a Senior Employment Security Clerk assigned to DOL’s Customer Contact Center, you would answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs. You would log inquiries and keep track of their status in order to ensure timely response and customer satisfaction. You would work under the pressure of continuous public contact; you would conduct interviews with customers to obtain details of the information they are seeking. You would have verbal and written communication with other Department staff in order to resolve customers’ inquiries. You would be expected to provide high quality customer service. You would also use computer terminals for input and retrieval of information.

Additional Comments If interested in this position and applying using your 55 b/c status, please provide a copy of your current 55 b/c eligibility letter.

Some positions may require additional credentials or a background check to verify your identity.

Name Sandra Hatfield

Telephone 518-457-1020

Fax 518-485-9495

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street State Office Campus - Personnel

Building 12, Room 561

City Albany

State NY

Zip Code 12240

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID # 38611 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. IF YOU HAVE CURRENT OR PRIOR STATE SERVICE, please include your social security number for employment history verification and/or transfer eligibility.